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CarShop (formerly CarSense) is seeking an enthusiastic Service Consultant to serve our customers in the "CarShop Way", and delight them with prompt, courteous and excellent service.
Responsibilities:
The ideal candidate has knowledge and experience in the automotive repair arena, and has a passion for customer service. He/She will consult with the Retail Service Technicians to ensure the customer is fully informed of the required and recommended services. The Retail Service Consultant directly interacts with the retail service customers and is to meet and exceed the customers' needs and expectations for timely service, while optimizing the technician's recommendations. He/She will be knowledgeable and diligently follow all policies and procedures of the Retail Service Department and will be expected to make recommendations that will improve company performance.
JOB RESPONSIBILITIES
Qualifications:
● The successful candidate will demonstrate a history of striving for and achieving excellent results.
● He/She demonstrates sustained performance and poise under heavy pressure, able to handle delicate situations with sincere professionalism.
● The Retail Service Consultant is an effective communicator.
● He/She has good problem-solving skills and basic computer skills.
● The successful candidate will exemplify integrity, strive for self-improvement, and have an open-minded, "can-do" attitude.
● Must be able to pass pre-employment testing to include background checks, drug testing, and hold a valid driver's license with a good driving history.
● Must be able to provide proof of COVID-19 vaccination.
Culture & Benefits:
All applicants who are excited about a culture built on core values where we want only the best for our customers and our employees, are encouraged to apply. Paid vacations, 401k, and health benefits are part of our compensation package. CarShop, formerly CarSense, has been named to the prestigious 2019 Glassdoor Best Places To Work List and has also won a Top Workplace award from Philly.com and Pittsburgh Post-Gazette for the last eight consecutive years. CarShop is part of Penske Automotive Group, a Fortune 500 company. CarShop is an equal opportunity employer
- Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer
- Able to take direction from multiple employees and prioritize work
- Good communication skills, including the ability to listen to customers and determine how to assist them
- Ability to work well in a team environment
- Knowledge of automotive systems, tools, and repair processes
- Outstanding attention to detail with a commitment to quality
- Ability to use technical reference materials and technical manuals in written and online formats
- Ability to communicate technical terms to non-technical audience
- Ability to follow processes to ensure quality and safety
- Effective time management skills and ability to prioritize
Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work. May experience loud noise on a regular basis.
Medium/Heavy Work---Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
This position will require the employee to be standing for prolonged periods of time
This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis
This position involves repetitive motion
This position requires the ability to talk and hear
Must be able to wear all required personal protective equipment
May work in extreme heat or cold
May encounter hazards
Position Type/Expected Hours of Work
Works evenings, weekends, and holidays as required.
High school diploma or the equivalent or equivalent combination of education and experience.
Prior experience in service department.
Valid Driver's License.
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