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REDi provides debit, credit, and prepaid card fraud prevention solutions to banks and credit unions across the U.S. We're a fully remote, results-oriented team that's collaborative and focused on practical solutions.
The Role
As Client Success Manager, you'll be the primary relationship owner for our financial institution clients ā ensuring successful implementation of fraud detection solutions, driving adoption, and serving as the bridge between clients and our internal product, development, and support teams.
What You'll Do
- Own client relationships from onboarding through ongoing success, including regular performance reviews and issue resolution
- Guide clients on fraud trends, risk mitigation strategies, and how to get maximum value from REDi's platform
- Ensure SLAs are met; escalate and coordinate resolution when they're at risk
- Deliver client training on software functionality and fraud prevention best practices
- Provide data-driven reporting on fraud patterns, system performance, and operational outcomes
- Advocate for client needs internally, feeding insights into product development and roadmap
What You Bring
- 5+ years in client success, account management, or customer success in financial services, fintech, banking, or fraud prevention
- Solid understanding of debit/credit card fraud ā account takeover, synthetic identity, chargebacks, card skimming ā and relevant compliance frameworks (PCI-DSS, AML, KYC)
- Familiarity with fraud detection platforms (Actimize, Falcon, SAS, or similar) and CRM/data tools (Salesforce, HubSpot, Excel, SQL, or BI tools)
- Experience with B2B enterprise clients such as banks or credit unions
- Strong communicator with the ability to translate technical concepts for non-technical stakeholders
- Bachelor's degree in Business, Finance, IT, Cybersecurity, or equivalent experience
This is a fully remote position.
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