Front Office Assistant, Sr

Position Summary

Sr. Front Office Assistant

BHMG Rheumatology – Alabaster, ALLocation: 1010 1st St N, Suite 210, Alabaster, AL 35007Schedule: Mon–Thur 7:00 AM–5:00 PM | Fridays Off!

Are you a friendly, fast‑paced multitasker who thrives in a busy medical office? Do you love being the person who sets the tone for exceptional patient care?

BHMG Rheumatology in Alabaster is looking for a Sr. Front Office Assistant who will be the welcoming face of our clinic.

This role is perfect for someone who enjoys variety, loves connecting with people, and can juggle several responsibilities with confidence and professionalism.

Growth Opportunities

We love to promote from within!While this role is front-office focused, we are excited to cross-train and eventually certify this position as a Medical Assistant in the future.

About Baptist Health Medical Group

Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.

Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL BENEFITS START DAY ONE

Orlando Health | Choose Well

Responsibilities

✨ What You’ll Do

In this highly visible, fast‑moving role, you’ll handle a wide range of front-office responsibilities, including:

• Greeting every patient with warmth and professionalism — you are the first impression!
• Managing multiple phone lines while assisting patients at the front desk
• Checking patients in/out, collecting co-pays and account balances
• Verifying insurance and ensuring all required paperwork is scanned into the EHR
• Assisting patients with signing up for the patient portal
• Clearing and organizing incoming faxes
• Calling referrals to schedule new patient appointments
• Supporting daily clinic flow to ensure an exceptional patient experience

Qualifications

Requirements

• Minimum 2 years of medical office experience
• Strong computer skills and ability to learn new systems quickly
• Outstanding multitasking skills — this clinic moves fast!
• Dependable, positive, and patient-focused
• Excellent communication and customer-service skills
• Must enjoy working with people
• Candidates living within 30 minutes of the clinic are strongly preferred (due to local traffic)

Why You’ll Love Working Here

• Supportive team environment
• A stable Mon–Thur schedule with Fridays off
• Room to grow your skills and career
• A chance to make a meaningful impact on each patient’s experience