Hospitality & Guest Services Specialist

Position Summary:

This position reports to the Office Services Manager and works closely with the Hospitality Manager. The Hospitality & Guest Services Specialist serves as the first point of contact for hospitality needs of attorneys, staff, clients, visitors, and vendors in the Birmingham office. This role is responsible for delivering a high-end, professional hospitality experience while supporting the firm’s daily office
operations. The ideal candidate combines exceptional customer service skills with discretion, organization, and an understanding of a professional legal environment.

Key Responsibilities:

• Greet clients, visitors, and vendors in a warm, professional, and courteous manner
• Manage guest check-in procedures including parking validation and notify attorneys or staff of arrivals
• Ensure conference rooms are prepared and presentable for meetings and client visits
• Offer and manage beverage and refreshment services to guests and personnel
• Maintain a calm, professional presence in a fast-paced environment
• Assist with setting up catering orders for meetings, events, and firm functions
• Set up and break down meeting spaces, including seating, refreshments, and other supplies as needed, including outdoor locations and off-site locations as necessary
• Maintain reception, meeting and hospitality areas, and guest office to high cleanliness and presentation standards
• Assist with monitoring hospitality supplies in common areas
• Clean and stock beverage stations on other floors as necessary
• Assist with coordinating and executing firm events and client receptions
• Answer and route incoming calls professionally
• Manage conference room scheduling using Resource Scheduler and calendars
• Coordinate parking and fitness center access with guests, personnel, vendors, and building management and maintain tracking of same
• Coordinate workspace for visiting attorneys and staff
• Accept hand deliveries
• Process hospitality invoices and expense reports in Chrome River
• Assist with administrative and clerical support as it relates to hospitality and guest services
• Assist with local hospitality runs as necessary
• Maintain client confidentiality and discretion at all times
• Uphold firm policies, security procedures, and professional standards
• Represent the firm’s brand and values through appearance, communication, and conduct
• Other duties, as assigned

Job Requirements:

• Previous experience in hospitality, guest services, front desk, or professional services environment (law firm or corporate office preferred)
• Ability to move approximately up to 25 lbs. unassisted
• Ability to move larger items and heavier weights with assistance
• Ability to bend, kneel, stand, lift and perform physical labor repetitively
• Must be 21 years of age or older and have a valid drivers license
• Dependable transportation, proof of auto insurance, and a good driving record
• Ability to work unusual hours, nights and/or weekends
• Proficient in Microsoft Outlook, Word and Excel
• Excellent oral and written communication skills
• High level of professionalism, discretion, and attention to detail
• Ability to multitask and remain composed under pressure
• Strong time-management skills and ability to multi-task
• Strong client service focus and ability to work effectively in a team environment
• Self-motivation and ability to work with minimal supervision

Why Join Bradley?

We offer more than just a job — we provide a place to build your career. Bradley offers:

• Competitive salaries, commensurate with experience.
• Comprehensive benefits including medical, dental, vision, life, disability, and retirement.
• Professional development support, including CLE tracking and training programs.
• A collaborative, inclusive, and supportive culture.

Bradley is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy, sexual orientation and gender identity or expression), marital status, age, physical or mental disability, veteran status, genetic information, or any legally protected status.