Position Summary

Scheduling Coordinator

Location: 3980 Colonnade Parkway

Schedule: Monday-Friday | 8:30 AM - 5:00 PM

Join a Supportive Team That Makes a Difference Every Day!

Are you organized, customer-focused, and thrive in a busy environment? We are seeking a Scheduling Coordinator to join our team and play a critical role in creating an exceptional patient experience. This position is ideal for someone who enjoys helping others, managing multiple priorities, and working alongside a supportive team dedicated to providing outstanding care.

In this role, you will coordinate appointments, communicate with patients and providers, and help ensure our daily operations run smoothly in a fast-paced practice serving more than 200 patients each day.

Ideal Candidate

We're seeking someone who remains calm under pressure, enjoys helping people, communicates professionally, and takes pride in providing excellent customer service. If you thrive in a busy office environment and enjoy being part of a collaborative team, we'd love to hear from you!

About Baptist Health Medical Group

Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.

Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

Medical, Dental, Vision
403(b) Retirement Savings Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (up to 5 weeks to start)
Life Insurance
Extended Leave Plan (ELP)
Family Care (childcare, elder care, pet care)
Paid Parental Leave
Pet Insurance
Car Insurance
Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL BENEFITS START DAY ONE

Responsibilities

What You'll Do

Schedule, reschedule, and cancel patient appointments, tests, and procedures
Provide patients with appointment instructions, arrival times, and preparation requirements
Communicate effectively with physicians, patients, and clinical staff
Utilize scheduling and registration systems to maintain accurate patient information
Deliver exceptional customer service while supporting a Patient First philosophy
Review schedules daily and communicate updates to appropriate team members
Identify and resolve scheduling and customer service concerns
Maintain professionalism and confidentiality in all interactions

Qualifications

What We're Looking For

High school diploma or equivalent
Strong communication and customer service skills
Computer proficiency and the ability to learn scheduling systems
Ability to multitask and prioritize in a high-volume environment
Professional telephone etiquette
Positive attitude and team-oriented mindset

Preferred Qualifications

Previous patient check-in/check-out experience
Experience in healthcare, retail, or customer service environments
Familiarity with scheduling or registration software

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