Patient Access Rep Float

JOB SUMMARY:   The Patient Access Float Representative performs the duties of all the Patient Access Representative functions throughout the hospital and clinic setting, including PBX/IA, Central Registration, Emergency, Diagnostic Imaging, Insurance Verification, Outpatient Clinic Registration, Surgery Registration and Rehab Services. This position requires a high degree of flexibility due to the fact that the Float position may be scheduled to fill all of the above positions as needed for vacation relief, sick calls and other vacancies as they might arise, including times of high patient census. This position differs from a “per diem” position, in that it is not an option to refuse the shift you are being requested to work. The Float position also differs from “per diem” because the job entitles the employee to all benefits including Paid Time Off, Sick Leave, Medical, Dental and Vision, Life Insurance and Retirement benefits. The individual(s) filling this position would be able to schedule time off through the department manager, which would not constitute refusal of work hours. If the individual filling this position cannot fulfill the duties listed above, it would become necessary to change status to “per diem” which would mean the benefits listed above would be terminated, The Patient Access Float Representative will perform other duties as assigned or required by the Director of Patient Access or Patient Access Asst. Mgr.

JOB RELATIONSHIPS:

1. Directly responsible to the Director of Patient Access and in his/her absence, to his/her designee.   
2. Works closely with hospital district leadership and departments as well as internal and external customers. 

OCCUPATIONAL HAZARDS:

Works in the general hospital setting. May be exposed to blood, body fluids, or tissues as well as patients in varying stages of infectious states. 

QUALIFICATIONS:

Required: 

• High School diploma or equivalency.

• Must exhibit:

• Ability to work in a multi-task environment and accept interruptions while performing duties

• Good communication and people skills, 
• Good judgment and decision making skills 
• Positive attitude
• Flexibility

• Good problem solving and analytical abilities
• Ability to work well under pressure

• Good verbal enunciation 

• Good organizational skills

• Basic understanding of computers 
• Must be able to type. 
• Conduct, appearance and work performance shall be of professional quality

Preferred: 

• One year of experience in hospital or medical office, 
• High volume customer service experience
• Experience with multiline phones
• Receptionist/clerical experience
• Bilingual (Spanish).