Front Desk Associate - Full-time - 3rd Shift

Description

Our Front Desk Associates serve our conference center guests by creating a welcoming and purposeful experience from the moment they arrive. 

They bring God Glory by offering support, hospitality, and kindness in every interaction. As one of the first points of contact for our guests, it’s important that our Front Desk Associates are warm, helpful, and create a lasting positive impression.  

Our Front Desk Associates embody Ridgecrest's core values, operating with both integrity and compassion toward our team members and guests, “Impacting Lives for God’s Glory through Purposeful Hospitality!” 

* Weekends, nights, & Holidays Required.

Responsibilities

• Coordinates guest arrival logistics by preparing group welcome packets, issuing meal tickets, and programming electronic room keys to ensure a seamless check-in experience. 
• Demonstrates a strong understanding of the reservation process, including providing accurate information, updating booking details, and communicating effectively with guests and relevant Conference Center departments. 
• Delivers exceptional guest service by responding to inquiries, providing directions, facilitating check-ins, and relaying guest requests to appropriate teams with professionalism and courtesy. 
• Executes cashier responsibilities, including accurately receiving, processing, and reconciling guest payments in accordance with established procedures. 
• Handles lost and found management and monitors Front Desk supply inventory, ensuring organized operations and timely replenishment of materials. 
• Assists with end-of-conference procedures, including account reconciliation and billing support, to ensure accurate financial closeout. 
• Performs Night Audit and computer system functions: post room charges, audit cut-off, batch and process credit cards, end of day, and check-out groups.

Consistently exemplify Ridgecrest’s Core Values 

• Serve One 
• Cultivate Relationships 
• Create Purposeful Experiences 
• Make It Better 

Perform other duties as assigned by the Front Desk Manager. 

Requirements

• Personal affirmation of Ridgecrest’s Statement of Faith. 
• Passionate about Ridgecrest’s mission: Impacting lives for God’s Glory through Purposeful Hospitality. 
• Strong customer-focused mindset with a commitment to providing excellent service and ensuring a positive guest experience. 
• Ability to act with integrity, professionalism, and confidentiality. 
• Excellent verbal and written communication and interpersonal skills. 
• Proven ability to handle confidential information with discretion. 
• Strong organizational and time-management skills. 
• Proficient in keyboarding and calculator use, with solid telephone etiquette and basic mathematical skills for handling transactions and guest inquiries. 

Qualifications 

• Customer Service or Hospitality experience (minimum of 6 months); or 
• Office clerical work and/or computer or cashier experience (minimum of 6 months).  
• Previous experience using SMS Host or other property management systems (Preferred)

Education, Work Experience, and Other Qualifications 

• Highschool Diploma or GED 

Physical Demands and Work Environment 

• This job requires working irregular schedules (nights, weekends, holidays). 
• Requires an individual with the ability to communicate and use good public relations. 
• Extended periods of sitting, working on a computer, and viewing screens. 
• Availability for nights, weekends, and on-call support.  
• Accuracy and timeliness are necessary in performing job tasks 
• Ability to lift up to 50lbs 
• Purposeful Hospitality is the how related to our what (impacting lives) and why (for God’s glory). Therefore, it is essential that every team member understands how to provide purposeful hospitality in their specific areas of responsibility. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.