Client Support Aide

General Description:

Assists with daily living and working activities in a training or residential facility. Observes and monitors

client’s behavior and charts observations and incidents. Provides training of basic personal and social

skills, simple academics, and work skills to Clients in a workshop environment or residential group

home. Encourage client group activity and provide limited case management.

Position Qualifications:

6 months experience providing social or direct care services to groups of special needs individuals in a training or residential environment.

Knowledge, Skill, & Ability:

Knowledge of agency confidentiality policies.

Knowledge of individualized plans.

Knowledge of the documentation process.

Knowledge of pertinent state, federal and local laws, rules and regulations.

Knowledge of program area.

Knowledge of available resources.

Knowledge of various recreational activities.

Knowledge of agency safety policies and procedures.

Conflict resolution skills.

Knowledge of agency accepted disciplinary techniques.

Knowledge of agency accepted group/interview techniques.

Knowledge of case management procedures.

Ability to build relationships with community contacts.

Ability to develop teaching aids.

Ability to observe and monitor participants’ behavior.

Ability to assist and supervise participants with daily living activities.

Ability to provide training and/or orientation services to participants.

Ability to communicate both orally and in writing.

Ability to investigate any concerns or complaints and develop a resolution.

Ability to plan recreational activities for participants.

Ability to prepare area specific reports.

Ability to complete evaluations to determine functional level of participants.

Ability to participate in supportive guidance, staff supervision sessions, program planning meetings, Client staffings and service training.

Ability to operate state vehicle following all safety laws and procedures.

Ability to identify and report facility repairs and equipment problems.

Ability to serve as a liaison between all interested parties.

Ability to serve as a member of the treatment team to develop participants’ goals and objectives.

Ability to develop individualized plans.

Ability to complete participant orientation sessions.

Ability to identify disruptive behavior.

Ability to train participants in personal hygiene and other daily living activities.

Ability to recognize contributions and celebrate accomplishments.

Ability to conduct individual and group training sessions for participants.

Working Conditions:

Employee is frequently required to walk, sit, stand, bend, squat or kneel and occasionally required to climb or

balance and stoop. Employee must occasionally lift and/or move 50-75 pounds. With proper training, employee

Is responsible for transferring and positioning client. Must have ability to sit for long periods of time at a computer.

Lighting and temperature are adequate, and there are no

hazardous or unpleasant conditions caused by noise, dust, etc. Employee must be able to travel

between Unison sites. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

Terms & Conditions

It is expected that the employee will observe policy regarding the following terms and conditions.

Reporting to work when scheduled;

Begins and ends work as expected.

Reporting to supervisor upon knowledge of tardiness or absence.

Observes policies in accordance with lunch breaks.

Uses work time appropriately.

Requests and uses leave appropriately.

Dresses appropriately, according to site dress code.

Observes health, safety and sanitation policies.

Performs work according to rules, regulation, policies and guidelines.

Ensures licensure and certification are current.

Does not engage in activities other that official business during work hours.

Does not report to work under the influence of alcohol or drugs.

Acts to maximize revenue and minimize expenditures consistent with providing quality services compliant with all applicable regulatory requirements.

Performance Goals:

Will begin and end the work day when scheduled and adhere to the rules, regulations, policies and guidelines

Employee will request and use PTO leave in accordance to policy

Staff will dress appropriately and according to Unison’s policy and site dress code

Health, safety and sanitation policies will be observed

Will not report to work under the influence of alcohol or drugs or engage in activities other than official business during working hours.

Performance Objectives & Goals:

Client Care

It is the responsibility of all staff to insure that the persons served through our programs receives services that address their individual needs.

All staff will uphold and demonstrate the values and mission of Unison BH.

Meets applicable productivity requirements in terms of direct service time – document services the same day they are provided. – Exceptions made for events operating beyond regular working hours.

Instructs and advises clients on daily living and work skills in one-on-one or group instruction.

Observes and monitors client behavior. Provides vital support to client. Transports, baths and feeds clients.

Maintain order in home or program. Maintains clean environment in home or program.

Counsels and advises clients on behavioral problems, daily decision-making, and the resolution of minor problems.

Assists with the development of an individual service/treatment plan for each assigned Client by completing Person Centered documents prior to ISP meeting.

Participates in case reviews, consulting with the team to evaluate the client's needs and plan for continuing services. Counsels and advises clients on behavioral problems, daily decision-making, and the resolution of minor problems.

Performance Goals:

Instructs, assists and supervises clients in one on one or group instruction

Follow ISP goals and daily lessons while providing services

Attend ISP meetings and report any changes/needs/client preferences to program Case Manager.

Transporting

Operates vehicle to transport clients on routes, to program and home each day.

Assist Clients on/off vans daily.

Transports clients to community access activities

Provide transportation to/from center and outings.

Ensure all passengers follow rules according to DMV.

Follow all laws and guidelines while driving and transporting Clients.

Performance Goals:

Ensure weekly inspections are completed on assigned vehicle and sent to supervisor by the following Monday.

Aid individuals entering/exiting van

Ensure van is clean and maintains at least a ½ tank of gas after each trip.

CAG Development and Training

Responsible for instruction and training of CAG activities.

Responsible for engaging Clients in planning community activities of their interest.

Responsible for engaging Clients in participating in community activities of their choice.

Responsible for instruction on assigned weekly topics and obtaining materials covering topics.

Performance Goals:

Ensure Clients are taught according to ISP goals 100%.

Develop weekly lessons and activities with client input. To be submitted prior to new monthly calendar.

Responsible for weekly client community involvement including but not limited to; utilizing public resources, volunteering, shopping, clubs, events, etc.… for increased social interaction and development.

Record Management

Prepares and maintains records of client progress and services performed, reporting changes in client condition to manager or supervisor.

Ensure all documentation assigned follows agency policy and Medicaid requirements.

Ensure all reviews and annual paperwork is completed prior to review date.

Required to document services the same day services are rendered. Upon request Instructor should send documentation to supervisor in the form for and alert for them to review and release to billing. All documentation of services will address ISP goals and will correspond with amount and frequency outlined in ISP.

Performance Goals:

Maintain a minimum score of 85% on assigned section of Audits.

Ensure all documentation is accurate according to the client’s current goals and objectives.

Document on services provided by the end of the day for each client and provides enough information to support the billing of services.

Documentation will clearly reflect skill building that is appropriate for the services being billed.

Report any billing/documentation errors by submitting a Help Desk request as soon as error is discovered.

Teamwork and Cooperation
Cooperates with others to accomplish common goals; works with employees within and across other departments to achieve shared goals; treats other with dignity and respect and maintains a friendly demeanor; values the contributions of others. Maintains focus on Agency goals and mission.

Performance Goals:

Actively participate in required meetings

Demonstrate active listening

Receive and give constructive feedback

Demonstrate willingness to work across departmental programs

Values contribution of others

Trauma Informed

Fosters Safety/Trustworthiness and Resists Re-traumatization. Promotes Empowerment-Voice and Choice. Recognizes & Responds to Cultural, Historical & Gender issues.

Performance Goal:

Practice empathy to clients and team members who may have experienced trauma.

Quality and Business Results

Accomplishes organization mission by maintaining focus on department and agency goals. completes related results as needed. Consistently complies with quality standards. Consistently delivers required business results. Meets projected deadlines. Maintains professional and technical knowledge by attending educational meetings and completing required trainings. Contributes to team effort by accomplishing related results as needed. Maintains customer confidence and protects operations by keeping information confidential. Acts in a manner that is in accordance with current ethical standards. Promotes a positive public image for the organization and profession.

Performance Goals:

Maintains required quality audit score for support staff

Attends required meetings

Completes required training by deadline

Abides by HIPAA regulations

Communication & Innovation

Works to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles. Clearly establishes and communicates goals and accountabilities; Looks for innovative approaches to address problems and drive continuous improvement in self, programs and processes; Assists to drive effective and smooth change initiatives in the agency by communicating, confirming, and seeking understanding. Monitors and evaluates self performance Is self aware. Takes ownership in performance and development. Maintains two way communication Has open discussions regarding willingness to learn and develop. Works with manager to identify development needs. Has two-way communication with manager, considering areas for growth and development

I have discussed the contents and expectations of my job description with my supervisor. I have been advised of my performance goals relative to the responsibilities/goals/objectives stated in my Performance Plan in Day Force. I understand and will follow through with the performance indicators set forth in the Performance Plan. I can complete the listed functions of the position with or without reasonable accommodations.

Employee signature: Date:

Supervisor signature: Date:

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CLIENT SUPPORT AIDE PT GH - Camellia