The job profile for this position is Technical Support Advisor, which is a Band 4 Senior Contributor Career Track Role.

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Role Overview

We are seeking a Technical Support Advisor to provide Level 2 production support for Care Solutions applications, ensuring stable, reliable, and high‑performing production environments. This role plays a critical part in incident management, root cause analysis, and operational readiness, partnering closely with application development teams and business stakeholders across the Care Solutions ecosystem.

The ideal candidate brings strong technical depth, a structured problem‑solving mindset, and the ability to operate effectively in a fast‑paced, cross‑functional production support environment.

Key Responsibilities

Lead investigation, triage, and resolution of high‑priority production incidents, including escalation coordination and stakeholder communication
Partner with application development teams and business stakeholders to support operational readiness and ongoing production stability
Review application designs, enhancements, and changes prior to production release to ensure performance, reliability, and supportability
Develop and maintain subject‑matter expertise across end‑to‑end application workflows and system integrations
Perform and contribute to root cause analysis (RCA) and drive corrective and preventive actions
Promote design consistency, quality standards, and production support best practices across projects
Coordinate production deployments and changes, ensuring alignment with business expectations and support processes
Contribute to documentation, runbooks, and operational knowledge to improve support efficiency and resilience

Required Qualifications

Strong analytical and troubleshooting skills across application, middleware, and database technologies
Hands‑on experience with database technologies such as Oracle, SQL, or MongoDB
Experience supporting server platforms including UNIX, AIX, Linux, Windows, and virtualized environments
Understanding of application development lifecycles, release management, and test environment support
Experience with monitoring, alerting, capacity, and performance management tools
Experience or working knowledge of AI‑enabled tools used to improve operational efficiency, automation, or reporting
Excellent written and verbal communication skills, including technical documentation and stakeholder updates
5+ years of experience in application development, production support, or a related technical support role

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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