Team Lead

JOB DESCRIPTION

GENERAL FUNCTION

This role supports the practice management team, promoting and guaranteeing premium and professional eyecare experiences with every patient. This position supports establishing the practice as the premier destination for all vision needs within the community. This role assists in the achievement of the practice’s success by supporting key optical and lab processes (where applicable) and ensuring unsurpassed patient care.

MAJOR DUTIES AND RESPONSIBILITIES

• Supports all primary care functions within the practice, including but not limited to, leads and maintains patient and customer flow, leads eyecare advisors and eyecare sales associates, participating in pre-exam activities and selling products, and demonstrates superior product and process knowledge.
• Conveys a commitment to providing unsurpassed patiect care to every patient, every time.
• Leads peers through difficult or complex tasks.
• Anticipates problems before they occur and explores underlying reasons for recurring problems; goes beyond symptoms to get to a root cause and strives to develop long-term solutions.
• Supports practice management team in delivering key performance indicators.
• Acts as a catalyst for change within the practice, supporting company initiatives to include new technology, processes, and continued improvement.
• Ensures all Company approved safety programs are implemented and maintained.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs within division of responsibility as designated by the Practice Manager.
• Performs other functions as assigned by Practice Manager or as business needs.

 BASIC QUALIFICATIONS

• HS diploma/GED
• Strong customer service and retail experience; preferably in optical and patient experience
• Knowledge of current optical theory and merchandise or ability to master in short timeframe
• Strong communicator and listener
• Familiarity with technology, such as point-of-sale, patient record systems, and other software applications
• Strong communicator and listener

PREFERRED QUALIFICATIONS

• ABO certification
• 1+ year supervisory experience, preferably in an eyecare environment
• Customer/Patient care experience