Front End Lead (FT) East Store

About the role

• JOB SUMMARY: To support the front end department team in performing daily operations of the department to meet the goals and objectives set by the Assistant Store Manager.

What you'll do

1.  CUSTOMER SERVICE

1. Provide internal and external customers with excellent service at all times.
2. Treat people fairly, consistently, and with respect. 
3. Ensure efficient, informative, and friendly service in all areas according to established customer service vision and standards.
4. Use appropriate language, behavior, appearance, and overall conduct with or in the presence of customers, vendors, and store personnel according to BCS and store policies.

2.  OPERARTIONS

1. Ensure accuracy and security of all cash received through front end, by monitoring for strong money-handling procedures, verifying drawers, prepare daily deposits & change orders, document over/shorts and provide regular performance feedback to cashiers.
2. Promote membership to customers and assist in selling memberships as needed. 
3. Assist customers in placing special orders. Call customers and facilitate pick-up as needed. 
4. Ensure adequate supplies are available (register tape, pens, sacks, etc.) at registers.
5. Ensure consistent on-the-job training.
6. Ensure that all department staff is aware of notices and policy changes.
7. Pursue continuing education opportunities when possible and appropriate.
8. Perform other tasks assigned by Assistant and Store Manager.
9. Provide a friendly, welcoming and engaging checkout experience for every customer.
10. Use correct codes to ensure accurate sales receipts and inventory records.
11. Employ proper scanning and handling technique to ensure efficiency and product integrity with all transactions.
12. Bag or assist with the bagging of customer orders and offer carry-out assistance as necessary.

3.  LOCATION DUTIES

1. Ensure carts and baskets are available to customers in designated areas.
2. Perform various cleaning and maintenance duties including but not limited to the retail floor, dining areas, restrooms, and facility grounds.
3. Maintain restroom cleanliness throughout the day and ensure adequate supplies of tissue and towels.
4. Monitor cooler and freezer temperatures and immediately report deviations from established norms.
5. Perform opening and closing procedures including set-up and tear-down of displays, cleaning, and security procedures.
6. Participate in regular store inventories.
7. Follow co-op policies and procedures as outlined in the Employee Handbook and other co-op documents.
8. Take responsibility for the effectiveness of your training and performance.
9. Perform other duties as assigned by the Assistant or Store Manager or the Person-In-Charge.
10. Assist in the monitoring & maintenance of all exterior areas of the store including parking lot, sidewalk, street areas adjacent to the store, exterior of the building etc. 
11. Participate in co-op events, assist POS Coordinator in ensuring store event materials are present and correct.

4.  PERSON IN CHARGE (PIC)

1. Provide guidance and work direction to department team members.
2. Ensure prompt, friendly, courteous customer service.  Handle customer questions and complaints that can't be handled by other staff.
3. Oversee staff on shift in cleaning and maintenance procedures to keep store in clean, orderly condition.
4. Monitor cooler and freezer temperatures.  Troubleshoot equipment breakdowns during shift as needed.
5. Carry out established opening and closing procedures. 
6. Uphold security procedures and support staff in dealing with shoplifters, disorderly customers, and emergencies.
7. Ensure break schedule is followed during shift. 

5.  COMMUNICATION

1. Attend regular staff meetings.
2. Maintain open communication links with Manager and peers to address inquiries and feedback.
3. Maintain an environment of positive communication among store personnel in order to promote stronger work teams.

Qualifications

• A passion for engaging good people with great foods
• Willingness and ability to learn and grow to meet the changing requirements of the job.
• Demonstrated outstanding customer service skills
• Ability to stand for long periods of time
• Demonstrated ability to handle multiple demands
• Demonstrated ability to remain calm and productive under pressure
• Ability to lift up to 50lbs, reach, bend, and climb
• Willingness to work in coolers and freezers
• Willingness to work outside in the elements
• Demonstrated regular, predictable attendance
• Strong written and verbal communication skills
• Attention to efficiency, detail, and accuracy
• Ability to work weekend shifts

IMPORTANT DISCLAIMER NOTICE:  

The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform.  The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.