Operations Manager

Overview

About QTS

QTS offers critical end-of-line services for medical device OEMs including finished device assembly, packaging and sterilization management. QTS is part of the Cretex Medical family of companies. Learn more at www.qtspackaging.com and www.cretexmedical.com.

Responsibilities

Operations Manager Ideal Candidate Profile

QTS is currently seeking an energetic, responsive, and well-organized full-time Operations Manager. This position will be responsible for providing leadership and direction to the manufacturing operation. This position could also manage other departments such as maintenance and scheduling based on the Operating Company structure. This position will be responsible for consistently meeting production schedules and customer commitments while following customer specifications. This position will be based in our Bloomington, MN facility.

Operations Manager Job Summary

• Coach, develop, and mentor Supervisors on leadership skills to develop high performing teams
• Set and communicate production goals and objectives to achieve or exceed the strategic operating plan
• Provide a high level of technical expertise to support strategic growth objectives
• Establish and monitor key performance indicators
• Increase the company’s core manufacturing capabilities
• Conduct tier meetings, monitor metrics, and initiate corrective action plans
• Troubleshoot problem areas, proactively and drive accountability
• Promote the Operational Excellence Program and drive continuous improvement and accountability throughout the operation
• Create an open-door environment for employee questions and concerns
• Ensure all personnel are properly trained and performance goals and stretch assignments are communicated
• Partner with the Operational Excellence team on Kaizen events, 5(S), and process improvement initiatives
• Partner with Quality on the Quality Management System Compliance activities, and best practices for quality adherence
• Partner with Human Resources on talent management and employee engagement activities
• Support and comply with the company Quality System, ISO, and medical device requirements
• Partner with other business segments:  sales/marketing, customer service, engineering, and finance to meet company goals
• Understand customer needs and the core business markets we serve

Qualifications

Operations Manager Skills and Experience

• Bachelor’s Degree in Business, Engineering, or a related field
• 5 years of experience in a manufacturing leadership role
• Ability to consistently achieve short and long-term business results
• Ability to prioritize work and manage multiple tasks
• Ability to coach and mentor to drive employee development and retention
• Ability to follow through on commitments and hold team members accountable
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
• Clear and effective verbal and written communication skills
• Attention to detail
• Organizational skills
• Ability to work in a fast-paced team environment

What Is It Like to Work for QTS?

At QTS, we are passionate about quality as the services we provide have a direct impact on the quality of life for others and we pride ourselves on our culture and work environment.  Here are some of things that employees have said about working at QTS:

“I would describe my coworkers as kind and friendly.”

“… I interned at QTS, then I went back to school… I was brought on as a shared service engineer, then I moved into a role with more customer interaction associated with it. All in all, a good fun ride so far and I can’t wait to keep it going!”

“Three words that I would use to describe QTS’s culture are: Respectful, Fast-paced, and Fun!”

We encourage you to explore the many opportunities that Quality Tech Services could offer you as an employee and as a valued team member.

#LI-JW

Pay Range

Pay Range Details

This pay range reflects the base hourly rate or annual salary for positions within this job grade, based on our market-based pay structures. Actual compensation will depend on factors such as skills, relevant experience, education, internal equity, business needs, and local market conditions. While the full hiring range is shared for transparency, offers are rarely made at the minimum or maximum of the range.

Company Benefits

All Employees:

Our 401k retirement savings plan with a company match contribution; onsite health clinics, discretionary holiday bonus program (based on years of service), Cretex University, 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost, wellness program with incentives, an employee death benefit, and employee sick and safe leave are available to all Cretex employees. 

20+hours:

Cretex’s medical benefit package includes: comprehensive medical insurance with access to virtual providers; dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in network provider); vision insurance; a pre-tax health savings account, healthcare and dependent care pre-tax reimbursement accounts; paid holidays, paid time off; and our discretionary profit sharing program are available to employees working 20+ hours/week. 

30+ hours:

Parental Leave, accident and critical illness benefits, optional employee, spouse, and child life; short and long term disability; company provided life insurance; and tuition assistance programs are available to employees working 30+ hours per week. 

(Some benefits are subject to eligibility criteria.)

Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.  

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.