Service Office Assistant / Dispatcher

We are looking for a Dispatcher/Service Office Assistant in Blountville, TN.  This is a full-time, on-site position.  This role supports the Service Office Manager in managing incoming customer and technician communication, ensuring efficient scheduling and dispatching, and maintaining a positive first impression for all callers and visitors.

Pay: $19 to $24 per hour, depending on experience.  Annual profit sharing.

Benefits:

• Two Blue Cross/Blue Shield Medical Plans (non-tobacco) offered at no premium cost to all employees.
• Company paid short-term disability and voluntary long-term disability.
• Full array of other benefits including Vision, Dental and optional insurance coverage.
• Paid holidays.
• Begin accruing PTO hours starting Day 1.
• 401(k) with company matching.
• Employee Assistance Program.
• Employee discounts.
• Company-paid and voluntary life insurance.

Principal Duties and Responsibilities:

• Receiving and assigning incoming service calls, ensuring proper communication with customers and technicians.
• Support daily dispatching and scheduling of HVAC technicians matching complexity with technician skills.
• Coordinate with the Service Office Manager to prepare technician schedules for upcoming workdays.
• Perform clerical functions, including generating service job numbers and purchase orders.
• Manage phone communications and appointments.
• Help resolve customer complaints efficiently and report incidents to management.
• Collaborate with the fulfillment team to organize departmental resources and achieve goals.
• Make outbound calls to our customers for feedback regarding their service appointment.
• Other duties as needed for the smooth operation of our Service Department.

Experience, Training, and/or Certifications:

• 2 years of dispatching experience.
• Experience in a construction service environment preferred.

Additional Requirements

• Maintain a positive, cooperative, and teachable attitude.
• Self-motivated / self-starter.
• Excellent communication and customer services skills.
• Proofreading, grammar, and business writing skills.
• Ability to handle multiple tasks effectively.
• Analytical and problem-solving skills.
• Professional demeanor and positive, caring attitude.
• Must be able to work independently and without supervision.
• Able to work at a computer for 8 or more hours per day.
• Ability to pass a full background check and drug test.

Comfort Systems USA Shoffner is the region's leader in HVACR, Electrical, and Plumbing services. We have a well-established reputation for quality work done by quality people and are one of the top 3 largest mechanical contractors in the nation and the value leader in the market.

Comfort Systems USA Shoffner is an Equal Opportunity and Affirmative Action employer.  All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.