Description

ABOUT CHETOLA RESORT

For over 180 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination.

THE ROLE

Chetola Resort is seeking a warm, welcoming, and service-oriented Greeter/Host/Hostess to be the first point of contact for guests dining at Timberlake’s Restaurant. This role plays a key part in setting the tone for a positive and memorable guest experience. You’ll greet guests with genuine hospitality, manage reservations and seating flow, and ensure smooth communication with the front-of-house team.

WHAT YOU’LL DO

Guest Reception & Seating

Deliver a warm and sincere welcome to every guest, creating an immediate sense of hospitality
Manage reservations, waitlists, and seating with accuracy and efficiency using the reservation system
Escort guests to their tables while personalizing the experience through conversation and awareness of guest preferences
Provide clear, confident information about menus, specials, hours, and resort offerings

Front-of-House Flow & Coordination

Maintain a clean, organized, and visually polished host stand and entrance area at all times
Partner with servers, managers, and kitchen staff to ensure seamless teamwork and smooth table turns
Monitor pacing of the dining room to balance guest experience with operational flow
Anticipate guest needs before being asked, including wait time communication and accommodations

Guest Experience & Service Recovery

Handle guest inquiries, requests, and concerns with professionalism, empathy, and grace under pressure
Take ownership of guest issues and ensure timely resolution or appropriate escalation
Support to-go orders and assist the team during peak service periods
Stay informed on daily specials, events, and resort happenings to enhance the guest experience

Requirements

ATTENTION TO DETAIL IN ACTION

Noticing when a guest is celebrating something special and acknowledging it proactively
Accurately quoting wait times and updating guests before they need to ask
Ensuring menus are clean, aligned, and presented neatly every time
Recognizing returning guests and adjusting seating preferences when possible
Keeping the entrance area pristine—free of clutter, smudges, or distractions
Communicating small but critical details (VIP guests, special requests, pacing changes) to the team in real time

ABOUT YOU

Energetic and approachable with a naturally warm and polished demeanor
Enjoy making people feel welcome and well taken care of
Calm under pressure and able to multitask with efficiency and accuracy
Strong verbal communicator with excellent organizational skills
Professional appearance and a passion for guest service

REQUIREMENTS

Prior customer service or hospitality experience preferred (restaurant or resort experience a plus)
Familiarity with restaurant reservation or POS systems is helpful, but not required
Availability to work evenings, weekends, and holidays
Ability to stand for long periods and occasionally lift up to 20 lbs
Punctual, reliable, and committed to maintaining a high standard of service

WHY CHETOLA

One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
Join a dedicated and growing team shaping the next era of a beloved mountain resort
Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
Competitive hourly wage and resort-wide employee discounts

Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Learn more about this Employer on their Career Site

Restaurant Host/Hostess