Office Coordinator II - Hospice of Cincinnati

Step into a meaningful role within our Hospice Care Team as an Office Coordinator dedicated to supporting patients and families during some of life’s most vulnerable moments.  You’ll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care.

This opportunity is ideal for someone who is compassionate and confident working independently in a field-based or home‑care setting. A passion for supporting colleagues, providing calm reassurance, and upholding the highest standards of patient-centered care will make you an invaluable part of our hospice mission.

Location:

Hospice of Cincinnati – 4310 Cooper Rd, Cincinnati, OH 45242

Work Schedule:

• Full-Time: Monday-Friday

• Day Shift: (9am-5:30pm)

Incentives & Benefits: 

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Please use the link to view TriHealth’s benefits: https://careers.trihealth.com/what-we-offer/benefits  

To explore more about Hospice and the care we provide click the link below:

 https://hospiceofcincinnati.org/

Office Coordinator II Job Overview

This position is a multi-functional position that serves as an organizational and problem-solving contact in the office setting. Under minimal supervision, supports staff, management, and/or medical personnel with executing specific duties essential to the service or business being provided by the department/office. These duties may include data entry, billing, recordkeeping, correspondence, patient contact, registration, time/attendance, scheduling of staff, contractors, patients, or customers, and monitoring/upkeep of equipment, technology, and/or supplies. May conduct and oversee clerical duties including answering of telephones, routing of incoming calls, problem resolution, and customer service. May provide work direction and mentorship to other clerical staff. Other duties of a clerical nature essential to the specific business unit may also be included as assigned.

This position will primarily support the timely scheduling of all incoming PalliaCare referrals with the operational expectation of achieving 80% or greater of new referrals scheduled within seven (7) calendar days, and our strategic goal to serve patients discharged from a hospital within 2 days and grow our census in Assisted Living and Long-Term Care, aligning with our strategic goal.  The role will also provide critical support for referral processing, provider scheduling, communication management, Epic documentation, and coordination across the interdisciplinary team. 
 

The PalliaCare Office Coordinator serves as the operational hub for the outpatient palliative care program by coordinating referrals, scheduling new consultations, managing patient communications, processing documentation, and supporting providers and clinical staff. Responsibilities include:

• Processing internal and external referrals
• Managing Epic referral work queues
• Scheduling new patient consultations and follow-up appointments
• Coordinating provider schedules to maximize efficiency
• Completing patient registration and demographic verification
• Managing patient outreach and appointment reminders
• Processing medical records and referral documentation
  Job Requirements
• Monitoring multiple communication platforms, including Epic, MyChart, department email, Voalte, and telephone communications. 
  High School Degree
  Computer proficiency in MS Office 
  Medical terminology 
  Verbal & written communication 
  Customer service 
  Negotiation skills 
  Independent thinker
  3-4 years' experience Clerical in a related field
  
  Job Responsibilities:
  
  Other Job-Related Information

Working days/hours: Monday through Friday, 9a.m.-5:30p.m.

Working Conditions

Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Occasionally
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Occasionally
Reaching - Rarely
Sitting - Consistently
Standing - Rarely
Stooping - Occasionally
Talking - Consistently
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
•Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
•Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
•Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
•Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
•Offer patients and guests priority when waiting (lines, elevators)
•Work on improving quality, safety, and service 
Respect: ALWAYS…
•Respect cultural and spiritual differences and honor individual preferences.
•Respect everyone’s opinion and contribution, regardless of title/role.
•Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
•Value the time of others by striving to be on time, prepared and actively participating.
•Pick up trash, ensuring the physical environment is clean and safe.
•Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
•Acknowledge wins and frequently thank team members and others for contributions.
•Show courtesy and compassion with customers, team members and the community