Servicing Manager

Target Range:

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

Responsibilities:

• Process and release daily equipment lease/loan fundings alongside the team, ensuring required approval thresholds are met and funding deadlines and accuracy standards are achieved
• Perform and oversee daily lockbox and ACH cash receipt review and cash application, researching and resolving variances and stepping in on complex items alongside the team
• Enter and review daily cash activity across company bank accounts within the general ledger system, performing this work as volume and deadlines require
• Research and resolve complex payment, contract rate, and account variances, and serve as the escalation point for issues identified by the team
• Process and/or approve returned payment, refund, and payoff transactions, handling higher-complexity or exception items while reviewing team-processed items for accuracy
• Maintain and review the advanced payment ledger and related suspense accounts, working in the ledger and managing the associated inbox alongside the team
• Perform and oversee syndication support activities, including preparing fund transfers, tracking payoffs and clawbacks, and remitting late fees to syndication partners
• Process and/or review monthly and quarterly vendor and dealer commission, billing, and revenue-sharing payments
• Prepare and/or review recurring servicing reports, and handle audit confirmation requests as needed
• Perform manual billing tasks for vendors requiring asset-level invoicing, providing backup support to the team as volume requires
• Maintain and/or direct maintenance of contract, funding, and lockbox tracking spreadsheets and systems, identifying opportunities to improve accuracy and efficiency
• Assign and prioritize team workload while handling a share of day-to-day servicing volume, including during peak periods or staff absences
• Train, coach, and mentor servicing team members through direct, hands-on collaboration on daily servicing tasks
• Identify, evaluate, and lead the adoption of AI-enabled tools and automation to streamline servicing tasks such as cash application, contract/variance review, and reporting, and train the team on their use

Qualifications:

• Bachelor’s degree preferred; in lieu of a degree, 7–10 years of relevant financial services operations experience, including 2 or more years in a lead or supervisory capacity
• Strong knowledge of equipment lease/loan servicing operations, including cash application, funding, and review processes within the commercial finance or leasing industry
• Demonstrated experience leading, supervising, or coaching a servicing or operations team, including assigning work and managing performance
• Proficiency with general ledger and financial systems (e.g., Microsoft Dynamics) and advanced spreadsheet skills for tracking, reviewing, and reporting servicing activity
• Familiarity with loan/lease servicing platforms, lockbox processing, and ACH/EFT payment handling
• Strong analytical and problem-solving skills to identify, research, and resolve complex payment, contract, and account variances
• Ability to manage a team's competing priorities and multiple recurring daily, weekly, monthly, and quarterly deadlines with a high degree of accuracy
• Effective written and verbal communication and interpersonal skills to coordinate with internal teams, the third-party servicer, vendors, dealers, and syndication partners
• Working understanding of accounting and general ledger concepts as they relate to servicing transactions
• Ability to maintain confidentiality of financial, customer, and contract information
• Familiarity with AI-enabled and automation tools applicable to servicing/financial operations, and the ability to evaluate, implement, and lead team adoption of new technology

Axos Employee Benefits May Include:

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

IER Right to Work Poster (English/Spanish)

E-Verify Participation Poster (English/Spanish)