POSITION SUMMARY: The Server creates memorable dining experiences that exceed guest expectations while delivering attentive, efficient service. As a key member of our front-of-house team, they guide guests through the menu and build the genuine connections that bring people back. They will be an avid MadTree ambassador who lives the behaviors Connect, Grow, and Give a F*ck.

LOCATION: Blue Ash, OH

STATUS: Part Time, Full Time

REPORTS TO: Assistant General Manager

COMPENSATION RANGE: $5.50 + tips

ESSENTIAL DUTIES & RESPONSIBILITIES:

Monitor dining areas to greet and assist newly seated guests promptly.
Take accurate food and beverage orders while providing menu guidance.
Maintain detailed knowledge of food and beverage offerings, including allergens and dietary restrictions.
Deliver food and beverages efficiently across all service areas.
Process payments and maintain accurate cash handling.
Coordinate with other servers to ensure balanced coverage of all areas.
Support team members during peak periods regardless of service zone.
Monitor guest needs across all tables in the service area.
Maintain cleanliness standards through diligent pre-bussing, prompt clearing of dishes and glassware, meticulous surface cleaning, and consistent floor maintenance.
Execute opening and closing duties as assigned.
Support special events and private functions as needed.
Communicate effectively with kitchen and bar staff.
Maintain knowledge of daily features and menu changes.
Follow all food safety and alcohol service guidelines.
Participate in training and knowledge development programs.
Be ready and willing to help with other job-related duties and service tasks as needed.
Spend time volunteering (paid) for MadTree Impact initiatives with excitement, encouraging your teammates to do the same.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform essential duties, accountabilities, and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age or older.

High School Diploma or GED
2+ years high-volume restaurant experience preferred
Open availability including nights, weekends, and holidays
Reliable transportation and excellent attendance record

SKILLS & ABILITIES:

Guest Experience Creator: Delivers memorable service while managing multiple tables efficiently
Team Player: Excels in collaborative environment with shared service responsibilities
Communication Expert: Maintains clear communication with guests and team members
Operations Professional: Demonstrates strong organizational skills in fast-paced settings
Problem Solver: Identifies and resolves guest concerns quickly while maintaining composure
Systems Savvy: Demonstrates proficiency with POS systems and digital payments
Safety Champion: Ensures adherence to food safety and alcohol service standards
Financial Steward: Maintains accurate cash handling and follows established procedures

PHYSICAL REQUIREMENTS:

Ability to regularly sit, stand, walk, stoop, kneel, crouch, crawl, and climb.
Ability to frequently talk, hear, and smell.
Ability to frequently lift and/or move up to 35 pounds.
Ability to frequently reach with hands and arms. Use hands to handle or feel objects, tools, or controls.
Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The work environment is usually that of a bar, restaurant, and kitchen.
The work environment is both indoor and outdoor with varying temperatures.
The employee occasionally works with hazardous materials.
The employee frequently works on wet floors and with wet equipment.

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