Description

Normandy Farm Hotel is seeking a qualified and motivated individual interested in contributing to an upscale hospitality environment. We are looking for candidates who demonstrate an exemplary work ethic, meticulous attention to detail, and a genuine passion for delivering superior guest service. Applicants with prior supervisory experience in first-class or luxury hospitality settings are strongly preferred.

JOB SUMMARY:

The Housekeeping Supervisor oversees daily housekeeping operations to ensure exceptional cleanliness, organization, and adherence to brand standards. This role is responsible for supervising staff, maintaining inventory, enforcing safety and sanitation policies, and ensuring guest satisfaction.

Schedule

Full-Time - Thursday through Sunday
Four (4) 10-hour shifts
Thursday through Saturday (7:00AM - 5:30PM)
Sunday (8:00AM - 6:30PM)

Duties/Responsibilities:

Train housekeepers, public area attendants, housemen, and laundry attendants on cleaning procedures and maintenance standards
Inspect guest rooms and public areas to ensure cleanliness and quality standards are met
Supervise housekeeping staff daily
Schedule shifts and coordinate coverage for absences
Establish and reinforce standards for cleanliness, tidiness, and hygiene
Motivate team members and address performance concerns when necessary
Respond promptly and professionally to guest complaints and special requests
Monitor, maintain, and order cleaning supplies and inventory (e.g., floor cleaners, disinfectants, gloves)
Participate in deep-cleaning and large-scale cleaning projects as required
Ensure compliance with all safety and sanitation policies
Provide hands-on support to ensure timely completion of departmental tasks

Requirements

Must be at least 18 years of age or older
Must be legally authorized to work in the United States
Must speak English
Bilingual is a plus
Previous supervisory or lead experience required
Must pass a pre-employment drug test and background check
Hospitality experience in a hotel or comparable environment strongly preferred
Must be flexible and willing to assist with all departmental responsibilities as needed

Physical Requirements:

· Prolonged periods of standing and walking

· Frequent bending, reaching, stooping, kneeling, crouching, pushing, and carrying

· Ability to lift to 25 pounds independently and over 50 pounds with assistance

· Ability to perform moderate to somewhat strenuous physical activity daily

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