Spa Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

What you will have an opportunity to do:

The Spa Manager is responsible for leading and operating the full wellness, recreation, and leisure experience at Lake Arrowhead Resort & Spa, including Spa, Fitness Center/Gym, Pools, Recreation Programming, Marina operations, and Beach activities. This role delivers exceptional guest experience, drives revenue performance, ensures safety and compliance, and develops a high-performing, guest-focused team.  The Spa Manager leads in alignment with Pyramid Global Hospitality’s People First culture, fostering an environment of professionalism, accountability, growth, and service excellence while maintaining strong financial and operational discipline

What are we looking for?

ESSENTIAL FUNCTIONS: 

• Oversee all spa services, retail, scheduling, and guest experience standards 

• Manage daily spa operations, including treatment quality, cleanliness, guest flow, and service recovery 

• Partner with Sales, Rooms, and Events teams to support group, wedding, and retreat business with spa and wellness offerings 

• Ensure consistent service delivery, therapist utilization, and revenue optimization 

• Oversee Fitness Center / Gym operations, equipment upkeep, and safety standards 

• Manage pool operations, including staffing, guest experience, cleanliness, and compliance with all health and safety regulations 

• Lead recreation, marina, and beach activities, including seasonal programming, rentals, guest experiences, and special events 

• Curate a cohesive outdoor leisure experience that aligns with the Lake Arrowhead lifestyle and brand 

• Hire, train, coach, schedule, and develop Spa, Fitness, Recreation, Pool, Marina, and Beach team members 

• Foster a positive, inclusive, and guest-centric culture rooted in Pyramid Global Hospitality values: People First, Integrity, Accountability, and Growth

• Conduct regular performance feedback, coaching conversations, and development planning 

• Promote retention through engagement, recognition, cross-training, and clear expectations 

• Manage departmental budgets, payroll, vendor relationships, and inventory 

• Drive revenue growth through pricing strategy, packaging, upselling, promotions, and retail initiatives 

• Monitor KPIs including revenue, labor productivity, utilization, guest satisfaction, and profitability 

• Ensure accurate forecasting, expense control, and alignment with resort financial goals 

• Deliver a consistent, elevated guest experience across all wellness and recreation touchpoints 

• Handle guest concerns with professionalism, empathy, and timely resolution 

• Maintain brand standards and contribute to the resort’s reputation for relaxation, recreation, and service excellence 

• Ensure compliance with all local, state, and federal regulations related to spa, pool, fitness, marina, and outdoor recreation operations 

• Partner with Engineering, Risk Management, and Loss Prevention to maintain safe, clean, and functional facilities 

• Lead emergency preparedness and staff training for guests and associate safety 

QUALIFICATIONS:

• 3–5+ years of leadership experience in Spa, Wellness, Recreation, or Resort Operations 

• Multi-outlet management experience preferred (spa, fitness, pools, or outdoor recreation) 

• Strong people leadership, scheduling, and coaching experience 

• Financial acumen with experience managing budgets, payroll, and revenue-driven departments 

• Exceptional guest service and interpersonal skills 

• Flexible availability, including weekends, holidays, and seasonal demands 

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.