Central Scheduler

The Staff Pad has partnered with Blue Ridge Medical Center who is seeking a highly organized and courteous Central Scheduler to join our Patient Access team. This position plays a vital role in ensuring our patients receive timely and accurate scheduling for outpatient tests and examinations, while also verifying insurance benefits and completing pre-registration requirements.

Key Responsibilities:

• Gather and enter patient information for outpatient scheduling.
  

• Pre-register patient accounts with accurate patient/guarantor and insurance information.
  

• Verify insurance benefits and correct any discrepancies.
  

• Communicate positively and professionally with patients, physicians, and staff.
  

• Schedule patient appointments with a 2% or lower error rate.
  

• Educate self-pay and high-deductible patients about MDSave options.
  

• Liaise between medical staff, nursing staff, and patients to facilitate scheduling.
  

• Ensure all registration forms and insurance documents are properly completed and forwarded.
  

• Distribute daily schedules and coordinate patient appointment reminders.
  

• Work closely with ancillary departments to ensure smooth scheduling operations.
  

• Maintain clean and organized work areas and uphold hospital safety and confidentiality standards.
  

• Handle phone inquiries and data processing efficiently and professionally.
  

• Refer outpatient self-pay patients appropriately to financial counseling services.
  

• Monitor open appointment slots and proactively fill gaps.
  

• Ensure scheduling is three days ahead in accordance with scheduling policies.
  

Qualifications:

• High school diploma or equivalent required.
  

• Minimum of two (2) years' experience in a hospital or medically related environment preferred.
  

• Strong emotional maturity and ability to handle stressful situations effectively.
  

• Excellent organizational skills and attention to detail.
  

• Strong communication skills and ability to tactfully interact with patients and staff.
  

• Ability to follow instructions and work independently when necessary.
  

• Proficient in using computers and scheduling systems.
  

Working Conditions:

• Frequent sitting, walking, and standing.
  

• Occasional bending, squatting, climbing, kneeling, twisting, and lifting/carrying up to 50 pounds.
  

• May be exposed to infectious diseases and required to wear protective equipment.
  

• May experience irregular work hours and emergency situations.