UX/CX Specialist - Mid

SHR – Software Hardware Re-engineered

SHR is a premier technology integrator solving our nation’s most complex modernization and readiness challenges across the defense, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration, enterprise IT, including cloud services: cyber, software, advanced analytics, and AI. With an intimate understanding of our customers’ challenges and deep expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.

We are seeking a Mid-Level UX/CX Specialist to support FEMA’s user experience and service delivery efforts across cloud-hosted applications and digital services. This role focuses on user research, UX artifacts, and interaction design aligned with Section 508 and federal digital service standards.

Key Responsibilities:

• Conduct user interviews, usability testing, and journey mapping.
• Develop wireframes, personas, and service blueprints.
• Support design of intuitive, accessible interfaces following FEMA and DHS standards.
• Collaborate with developers, PMs, and business analysts to translate research into actionable requirements.
• Ensure 508 compliance and accessibility best practices.

Minimum Requirements:

• Minimum 3 years of relevant working experience in a similar role.
• Proficiency with UX/UI tools (Figma, Adobe XD).
• Understanding of user research methods and human-centered design.
• Familiarity with CISA, DHS, and federal digital service guidelines.

Education and Certification Requirements

• Bachelor's degree in Design, Communications, Marketing, or related field.
• Agile or UX certification preferred.

Clearance Requirements:

• U.S. Citizenship
• Ability to obtain Public Trust. Active Public Trust is preferred. FEMA Public Trust is highly preferred.

What We Offer:

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package including health, dental, and retirement plans with company match.
• Paid time off and federal holidays.
• Professional development support.

We are an Equal Opportunity Employer and consider all qualified applicants without regard to protected characteristics under applicable law. EEO/AA Employer/Veteran/Disabled