PT Clinical Coordinator - Bluffton, SC

Summary
The Therapy Clinic Coordinator is responsible for the overall operation of a specific therapy location or locations (OT). The Clinic Coordinator will also uphold to the responsibilities of the staff Physical or Occupational Therapist (see Staff Occupational or Physical Therapist job description for details).

Essential Duties and Responsibilities
o Responsible for monitoring and directing revenue and expenses, developing programs, assisting in recruiting staff and ensuring that quality patient care is being provided at a specific location.
o Responsible for the day to day function of the clinic, including staffing and coverage.
o Oversees procedures, appropriate orientation and personnel training, and overall compliance standards and procedures at a specific location.
o Responsible for the initiation and follow through of regular communication with Optim staff and management.
o Responsible for supervising, monitoring, and directing Therapists, Assistants, Rehab Aides, and students.
o Performs all tasks described in the Staff Physical Therapist or Staff Occupational Therapist job description.
o Responsible for the initiation and follow through of regular communication with appropriate medical staff, patients, Optim team members, and management.
o Responsible for the oversight and education of employees regarding appropriate documentation and coding practices.
o Follows Optim Orthopedics and Optim Therapy’s practice policies and processes related to compliance, safety, and infection control.
o Performs necessary tasks as needed and assigned to ensure clinic and department compliance and satisfactory patient care.
o Demonstrates a courteous, friendly, and professional demeanor.
o Assists the Precert and Office teams in identifying patients that require updated authorizations, referrals, and certified plans of care. Will complete required documentation timely to ensure patient continuity of care occurs in a proactive and timely manner.
o Maintains a high level of confidentiality.
Supervisory Responsibilities: Will be responsible for the supervision of Therapists, Therapist Assistants, Rehab Aides, and students. Will assist Office Coordinator in supervision of Office Staff as needed,

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Works well with patients, vendors, clients, and physicians by responding to their inquiries and promoting a positive image of the company. Maintains confidentiality and looks for ways to improve and promote quality patient care.
Teamwork – Provides leadership and guidance to their assigned team. Ensures their assigned team functions in a manner that upholds the organization’s values and mission. Accountable to their team, respectfully appreciates the view of all team members, open to new ideas and responsibilities, communicates with the team and management regarding overall patient care including using resources efficiently while working towards a positive patient experience and outcome.
Organizational Support - Follows policies and procedures; completes administrative tasks, including documentation and coding, correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Adheres to all OO policies and procedures while maintaining patient confidentiality according to HIPAA guidelines.
Compliance- Adheres to all company compliance policies.
Dependability - Adheres to the company’s time and attendance policy. Meets deadlines and works independently. Identifies, troubleshoots, and solves daily situational problems that arise. Identifies when to involve management appropriately.
Productivity - Prioritizes and plans work activities to ensure the completion of daily tasks. Uses time efficiently, plans for additional resources, sets personal goals and objectives to meet departmental goals. Demonstrates an understanding of the department performance dashboard and performance benchmarks.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current procedures and/or industry changes that may affect the department and/or patient service. Identifies and acts to progress with their annual professional development plan and goals.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees may be required to work flexible schedules and/or some weekends.
Education and/or Experience: Bachelor's, Master’s, or Doctoral degree from an accredited Occupational or Physical Therapy school. Minimum of two years clinical experience required. Management experience preferred.

Other Requirements: Current state Occupational or Physical Therapist license. Current BLS certification.

Computer Skills
To perform this job successfully, an individual should have knowledge of MS Word and MS Outlook. The Therapist will be required to learn and be proficient with the organization’s EHR system to ensure efficient workflow and employee resource ability.

Performance Requirements:
Knowledge:
1. Knowledge of therapy principles, standards, and applications.
2. Knowledge of physical, biological, and behavioral sciences as well as application therapy equipment, devices, and patient-specific therapeutic devices.
3. Knowledge of clinic policies and regulations related to infection control, safety, and quality improvement.
4. Knowledge of basic clinic operations pertaining to scheduling, coding, and regulatory requirements.
Skills:
1. Skill in evaluating and treating patients.
2. Skill in proper use of therapy equipment and devices.
3. Skill in assessing and recording patient activities and progress.
4. Skill in timely problem solving to assist in customer service or staffing issues.
5. Skill in problem solving and time management will be needed to ensure success with patient treatment and clinic leadership simultaneously.
Abilities:
1. Ability to collaborate with patients, families, team members, and employers to modify workplace or home environment in line with patient’s condition, including identification of environmental factors and hazards.
2. Ability to communicate with patients and families in caring and compassionate manner to encourage behavioral changes.
3. Ability to analyze patient data and behavior and modify treatment plan as appropriate.
4. Ability to lead their clinic in a manner that fosters a solution focused, team oriented, and patient first mindset.

Equipment Operated: Variety of therapeutic equipment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires extensive physical activities including standing, stooping, lifting, bending, and twisting. The Coordinator must be able to transport and transfer patients safely. The position requires an occasional need to lift/carry and move equipment and supplies weighing up to 50 pounds. Specific vision abilities are required for this job include both close and distance vision.

Work Environment: The Coordinator will be a clinical and team leader where the majority of their day will be spent in the clinical setting. The Coordinator will need to demonstrate flexibility and time management to address operational challenges that may arise while treating patients.

The Coordinator will be working in the therapy gym and exam rooms. The Coordinator may be occasionally required to provide care in a patient’s workplace or within the community. The Coordinator will have exposure to communicable diseases, biohazards, and conditions related to the clinic setting. The noise level in the work environment is usually moderate.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.