Wastewater Chemical Field Service Representative

Position Summary:

The Wastewater Chemical Field Service Representative provides on-site technical support, service, and product expertise for industrial and municipal wastewater treatment customers. This role is responsible for maintaining optimal system performance, ensuring proper chemical application, and supporting customers with troubleshooting, data collection, and operational recommendations to improve water quality and compliance.

Key Responsibilities:

Perform routine service visits to customer sites to monitor chemical feed systems, adjust treatment programs, and ensure performance targets are met.
Collect and analyze wastewater samples to assess system conditions and treatment effectiveness.
Troubleshoot mechanical and process issues related to pumps, controllers, chemical feed equipment, and monitoring instruments.
Maintain accurate service logs, field reports, and data records for customer accounts.
Assist in the installation, calibration, and maintenance of chemical feed and monitoring systems.
Identify opportunities for process improvement, cost savings, or enhanced treatment performance. Support account managers in preparing proposals, conducting performance reviews, and implementing new programs.
Provide training and safety guidance to customer personnel on chemical handling and system operation.
Ensure compliance with company safety policies, customer site requirements, and environmental regulations.

Education & Experience:

Associate's or Bachelor's degree in Chemistry, Environmental Science, Engineering, or a related field preferred.
2–5 years of experience in water/wastewater treatment, chemical service, or industrial maintenance.
Knowledge of wastewater treatment processes (biological, physical, and chemical) and regulatory standards.

Skills & Abilities:

Strong mechanical aptitude and troubleshooting skills.
Ability to perform water testing and interpret analytical results.
Proficient with Microsoft Office Suite and basic data entry tools.
Excellent communication, customer service, and organizational skills.
Ability to work independently and manage multiple service accounts.
Must possess a valid driver's license and willingness to travel within assigned territory of 75 miles of Youngstown Ohio.

Working Conditions:

Field-based position; frequent travel to customer sites (industrial, food & beverage, municipal, or manufacturing facilities).
Exposure to chemical handling environments, confined spaces, and outdoor conditions.
Occasional after-hours or emergency service calls may be required.

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