Harbor House General Manager

Summary

The ideal candidate will be an experienced General Manager of F&B that will train, develop, and support staff and get to know our members and guests by name and preference. The Boca Raton trains across our property according to Forbes Five Star Service standards. 

Essential Functions

Job duties include, although are not limited to:

•    Interviews, selects, trains, supervises, counsels and disciplines Bar/Lounge staff for the efficient operation of the outlet. 

•    Organizes and conducts pre-shift and department meetings communicating pertinent information to the staff, such as house count and menu changes.

•    Schedules and directs staff in their work assignments.

•    Maximizes Bar/Lounge department profitability; implements effective controls of food, beverage, and labor costs and monitors the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses. 

•    Ensures par stock levels are maintained by calculating inventory, ordering, retrieving, and stocking product. Evaluates cost effectiveness of all aspects of operation. 

•    Develops and implements cost savings and profit enhancement measures.

•    Utilizes computers to accurately charge customers, create forecast and revenue reports, and draft correspondence. Inputs and retrieves data and changes computer procedures and programs the system accordingly.

•    Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. 

•    Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality.

•    Provides guidance for improvement and implements necessary adjustments for consistency.

•    Regularly reviews and evaluates the degree of customer satisfaction of the Bar/Lounge; recommends and implements new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes; investigates and resolves food and beverage quality and service complaints. Interacts positively with customers.

•    Responsible for ensuring compliance with all policies and procedures related to the Bar/Lounge and all local, state, and federal laws and regulations; responsible for ensuring cleanliness and proper sanitation of all work and service areas.

•    Participates in developing, implementing, and marketing new and creative menus to attract a pre-determined customer market; promotes cross-selling of other hotel outlets and the company.

•    Understands and ensures that associates apply Forbes standards across all areas.

Internal Relationships

Reports to F&B Director.

External Relationships

Has regular contact with members, guests and associates. 

Qualifications

Experience with supervision of employees required.

Education/Experience Requirements

At least 3 years’ experience in a related field preferred. Hotel bar and lounge or restaurant management experience preferred. 

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.