Harbor House Server

Position Summary

The Server is a front-of-house service professional responsible for delivering warm, attentive, and consistent service. Servers are expected to demonstrate a solid foundation in service standards, food and beverage knowledge, and guest engagement.

The ideal candidate has prior experience in a high-volume restaurant setting and is comfortable following detailed steps of service while maintaining a friendly, professional demeanor. Servers play a critical role in ensuring guest satisfaction through accurate order taking, thoughtful recommendations, and efficient service execution.

Essential Functions

Guest Experience & Service Delivery

• Greet guests promptly and courteously, creating a welcoming and relaxed dining atmosphere.
• Explain menu items, daily specials, and restaurant promotions clearly and confidently.
• Take accurate food and beverage orders, repeating orders to guests to ensure accuracy.
• Monitor tables throughout the meal, replenishing beverages and checking for guest satisfaction.
• Present dessert, specialty coffee, and after-dinner beverage options when appropriate.
• Thank guests and provide a positive final impression of the restaurant.

Order Management & POS Execution

• Enter guest orders accurately into the POS system, ensuring proper communication with the kitchen and bar.
• Retrieve completed orders from the kitchen, verify accuracy and presentation, and deliver items promptly with appropriate condiments.
• Maintain a clear understanding of POS tablets and wireless communication systems used during service.
• Process guest checks accurately and in accordance with hotel and restaurant procedures.

Service Standards & Compliance

• Follow established steps of service and restaurant standards at all times.
• Adhere to all state, federal, and company alcohol service regulations, including verifying identification and monitoring guest consumption.
• Demonstrate professionalism and composure during high-volume or peak service periods.

Station Readiness & Team Support

• Check assigned station before, during, and after shifts to ensure proper setup, cleanliness, and readiness.
• Perform opening, running, and closing duties as outlined on service checklists.
• Assist Server Assistants and bussing teams with clearing and resetting tables as needed to support service flow.
• Perform assigned side work, including restocking condiments and maintaining side stands.
• Complete general cleaning tasks using approved cleaning products to maintain health and safety standards.
• Attend required meetings and training.
• Perform additional duties as assigned to support overall restaurant operations.

Internal Relationships

• Reports to the Restaurant General Manager.
• Works closely with Bartenders, Server Assistants, Culinary, and Restaurant Management.

External Relationships

• Has regular, direct interaction with restaurant guests and members.

Qualifications

• Basic knowledge of food and beverage service standards, guest relations, and dining etiquette.
• Working knowledge of appropriate table settings, service ware, and menu items.
• Ability to communicate clearly in English to explain menu items, record orders, and respond to guest needs.
• Ability to remember, describe, and promote menu offerings.
• Ability to carry trays weighing up to 40 lbs. through a busy dining room.
• Ability to operate beverage equipment and POS systems efficiently.
• Ability to remain friendly, composed, and professional in a fast-paced environment.

Education & Experience Requirements

• High school diploma or equivalent preferred.
• Six (6) months to one (1) year of prior serving experience preferred; prior hospitality experience strongly preferred.
• Must obtain and maintain any required licenses or certifications as applicable.
• CPR and/or First Aid certification preferred.

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.