About Us

At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.

Position Summary 

The Billing Manager oversees day-to-day front-end billing operations, ensuring accurate claim flow, team productivity, and adherence to established workflows. This role is responsible for managing Billing Team Leads, Billing Senior Associates, and Billing Associates, maintaining performance standards, and driving operational efficiency across assigned billing portfolios. 

Key Responsibilities 

Team Leadership & Development 

Lead, coach, and develop Billing Team Leads, Senior Associates, and Associates to support accuracy, consistency, and accountability 
Allocate accounts based on complexity, volume, and team capacity 
Establish clear performance expectations and conduct regular evaluations 
Provide ongoing training, workflow guidance, and professional development support 
Address performance gaps through structured coaching and corrective action plans

Operational Oversight 

Monitor team-level KPIs including timeliness, accuracy, charge throughput, and backlog levels 
Ensure proper account setup and billing rule adherence across all assigned accounts 
Maintain consistency in escalation handling and resolution processes 
Identify workflow inefficiencies and implement tactical process improvements 
Ensure steady claim flow and prevent unnecessary billing holds 
Monitor backlog levels and operational risks; escalate systemic issues with data-backed recommendations to the Associate Director or Director of Billing Operations

Cross-Functional Collaboration 

Partner with Coding and AR teams to improve claim acceptance and downstream collections 
Address root causes impacting denial trends or operational slowdowns 
Escalate systemic risks to senior leadership when necessary

Client & Escalation Management 

Serve as escalation point for complex account-level billing issues elevated by Team Leads or Senior Associates 
Support Account Managers in client performance discussions 
Ensure service-level expectations are consistently met across assigned portfolios

Operational Risk & System Integrity 

Monitor claims approaching timely filing limits and coordinate resolution 
Oversee aging reports and ensure administrative delays are prevented 
Ensure all outbound billing communication meets company standards for professionalism and accuracy

Qualifications 

5+ years of medical billing or revenue cycle experience 
2+ years of team leadership experience preferred 
Strong understanding of front-end revenue cycle operations 
Demonstrated ability to manage workflows and drive team accountability 
Strong communication and problem-solving skills 
Proficiency in billing systems and workflow management tools

Preferred Qualifications 

Experience managing billing teams in a service-based environment 
Cross-functional experience with coding and AR operations

Performance Metrics 

Team charge release timeliness and accuracy rate 
First-pass yield and coding-related denial rate for assigned accounts 
Backlog aging and queue health metrics 
Team productivity against established benchmarks 
Escalation resolution timeliness and documentation quality 
SLA compliance across assigned portfolio

Pay Range

$100,000—$125,000 USD

Benefits

Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.

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