Pool Valet Manager

Summary

The Pool Club Manager is responsible for the daily operation of the Harborside Pool Club and provides leadership for all pool deck operations, including cabanas, hosts, pool valets, locker room attendants, amenities, inventory management, and guest services. The Pool Club Manager ensures the highest levels of member and guest satisfaction while maintaining Forbes-level service standards, operational efficiency, cleanliness, safety, and financial accountability.

This position works closely with the Recreation Manager and serves as the primary liaison between the Pool Club and other departments, including Engineering, Housekeeping, Laundry, Food and Beverage, Banquets, Security, Information Technology, and Special Events.

The ideal candidate is an energetic and highly organized leader who can manage multiple priorities simultaneously while fostering a culture of service excellence and accountability.

Essential Functions

Job duties include, but are not limited to:

Leadership and Operations

• Oversee the daily operation of the Harborside Pool Club.
• Supervise the Pool Club Supervisor, pool hosts, pool valets, locker room attendants, and departmental leads.
• Conduct daily lineups and communicate departmental objectives, expectations, and operational updates.
• Establish schedules and assign work responsibilities while ensuring appropriate staffing levels.
• Maintain operational readiness during opening, mid-day, and closing shifts.
• Ensure compliance with all company policies, procedures, and Forbes standards.

Guest Experience

• Maintain exceptional service standards throughout the Pool Club.
• Resolve guest concerns, complaints, and service recovery opportunities promptly and professionally.
• Ensure team members actively engage with members and guests to create memorable experiences.
• Oversee cabana operations, chair setup, amenities, and overall pool deck hospitality.

Facility Management

• Oversee the care, maintenance, cleanliness, and appearance of all pool facilities and furnishings, fixtures, and equipment (FFE).
• Ensure locker rooms, towel stations, host stations, and cabanas are maintained according to established standards.
• Conduct regular inspections of pool decks, walkways, landscaping, furniture, and equipment.
• Submit work orders and follow up on repairs as necessary.
• Maintain inventories of towels, supplies, chemicals, uniforms, amenities, and equipment.

Financial Management

• Monitor departmental expenses, labor costs, and revenue generation.
• Assist with monthly inventories and budget preparation.
• Review profit and loss statements, labor reports, general ledger detail, and departmental expenses.
• Support cabana pricing strategies and revenue management initiatives.
• Maintain compliance with departmental budgets and purchasing procedures.

Training and Development

• Recruit, train, mentor, coach, and develop departmental associates.
• Conduct performance evaluations and support corrective action processes when necessary.
• Ensure team members receive ongoing training regarding safety procedures, guest engagement, and operational standards.

Interdepartmental Collaboration

• Serve as the primary liaison between the Pool Club and other departments.
• Coordinate activities with Food and Beverage, Banquets, Engineering, Housekeeping, Laundry, Security, and Information Technology.
• Support major member events, holiday programming, and special activations.

Administrative Responsibilities

• Maintain departmental records, schedules, checklists, inventories, and standard operating procedures.
• Monitor labor utilization and staffing productivity.
• Communicate departmental updates through Beekeeper and other internal platforms.
• Ensure all documentation is completed accurately and promptly.

Internal Relationships

The Pool Club Manager works closely with the following departments:

• Recreation Leadership Team
• Engineering
• Housekeeping
• Laundry
• Security
• Food and Beverage
• Banquets
• Information Technology
• Human Resources
• Finance

External Relationships

The Pool Club Manager maintains regular contact with members, guests, vendors, contractors, and service providers while ensuring exceptional service standards and professionalism.

Qualifications and Education/Experience Requirements

• Bachelor's degree preferred.
• Minimum of three years of management experience within hospitality, recreation, aquatics, or club operations.
• Previous luxury resort, country club, or hospitality experience preferred.
• Ability to manage multiple locations and priorities simultaneously.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office applications and hospitality management systems.
• Experience with labor management, scheduling, budgeting, forecasting, inventory control, and financial reporting.
• CPR, AED, and First Aid certifications preferred.

Physical Requirements

Most work tasks are performed both indoors and outdoors.

The position requires standing, walking, bending, climbing, lifting, pushing, pulling, reaching, listening, speaking, and repetitive movement throughout the day.

The Pool Club Manager must be able to:

• Lift and carry items weighing up to 30 pounds frequently.
• Push and pull carts and equipment weighing up to 250 pounds occasionally.
• Work outdoors in varying weather conditions.
• Respond quickly and effectively to emergency situations

EOE/AA/DISABLED/VETERANS