Contents Technician

About Serclean

At Serclean, we specialize in water mitigation and restoration services, providing expert solutions to help our clients recover quickly from unexpected property damage. We pride ourselves on fast response, organized processes, and dependable service. We are seeking dependable, detail-oriented individuals to join our Contents team and help keep our projects organized and moving efficiently.

Position Summary

As a Contents / Restoration Technician, you will support restoration projects through contents handling, packing, inventory, moving, customer property protection, and job documentation. This role combines physical field work with technology-based documentation and coordination duties. You will work closely with field and office teams to keep projects organized, compliant, and on schedule.

This position is primarily assigned to the Contents Department. Due to the dynamic nature of restoration operations, team members may be cross-trained and may assist other departments, including Water Mitigation, based on workload, staffing needs, training, and business demands, as determined by the company.

Key Responsibilities

Maintain up-to-date and accurate job information within the company CRM
Monitor active jobs and ensure documentation, notes, and photos are current
Upload and organize job details, photos, and reports using CRM and Google Sheets
Assist with on-site job tasks and support lead technicians as needed
Document job progress using a phone or tablet
Follow established workflows and company procedures to ensure consistency and accuracy
Collaborate with field and office teams to support efficient project completion
Pack, wrap, inventory, and label customer contents for transport and storage
Move furniture, boxes, and household items safely and efficiently
Assist with load-out and pack-back of contents at job sites
Maintain cleanliness and organization of storage areas and contents warehouse
Follow proper handling procedures to protect customer property
Communicate professionally with teammates and customers
Perform other duties as assigned to support restoration and contents operations
Cross Department Support Duties:
- Follow company policies to maintain safety, quality, and a professional image
- Drive a company vehicle to and from job sites while following all state traffic laws and company policies
- Assist with water mitigation activities, including removal of damaged materials and site drying procedures.
- Handle air movers, dehumidifiers, and HEPA air scrubbers to restore damaged property

Qualifications

High school diploma or equivalent required
Previous experience working in a CRM or job tracking system preferred
Basic proficiency with Google Sheets, Google Docs, and Trello or similar tools
Strong attention to detail and organizational skills
Teachable and open to learning new processes
Reliable, punctual, and comfortable working under direction
Customer service or restoration industry experience preferred
Valid driver’s license preferred

Physical Requirements

Ability to lift and carry up to 50 pounds regularly
Frequent bending, kneeling, climbing stairs, and moving furniture or boxes
Work in residential and commercial job sites, warehouses, and storage environments
Use of PPE and exposure to water-damaged or restoration environments

Benefits

Weekly compensation
Medical, Dental, and Vision insurance
401(k) with company match
Commission opportunities
Company vehicle when applicable
Company cell phone
Paid time off and holidays
Life insurance
Certification and training support

Employment Disclaimer

Employment with Serclean is at-will and may be ended at any time by either the employee or employer, with or without cause or notice. This job description outlines general responsibilities and may not include all duties.

Serclean is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any status protected by federal, state, or local law.

To learn more about our company, visit https://serclean.com/.

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