IT Operations Specialist (82111)

Job DetailsJob Location: ID, Boise - Idaho Regional Office - Boise, ID 83709Position Type: Full-TimeEducation Level: High School Diploma/GEDTravel Percentage: Up to 25%Job Shift: DayJob Category: Administrative & ClericalCenturion is proud to be a leading provider of comprehensive healthcare services to correctional facilities, state hospitals, and community mental health centers nationwide. We are currently seeking a full-time IT Operations Specialist to join our Regional Office located in Boise, Idaho.  Essential Duties: •    Applying system analysis techniques to resolve technical problems with computer hardware, software, mobile devices, and telecommunication systems •    Triaging and resolving Tier 1 and 2 requests and developing an understanding of the tier escalation process •    Effectively testing fixes to ensure issues have been adequately resolved •    Performing post-resolution follow-ups to ensure problem resolution •    Fully documenting all pertinent end user identification data, including name, department, and contact information, and ensuring that all resolution notes are entered appropriately •    Configuring, maintaining, testing, and documenting IT Operations applications and knowledge base materials •    Documenting and monitoring incident and work requests per departmental procedures •    Solving complex problems independently or collaboratively with IT colleagues •    Answering, evaluating, and prioritizing incoming requests for assistance •    Fulfilling routine communication requirements, including system documentation and status reporting •    Utilizing the ticketing system to document and manage client requests and issues •    Providing training to end users as needed on any supported Microsoft technologies or contract-specific applications •    Following and adhering to simple and complex instructions, including Standard Operating Procedures •    Creating and updating procedural documentation •    Reviewing and evaluating new technology and make recommendations for use within IT, Corporate, and the company as a whole •    Maintaining a willingness and ability to travel •    Maintaining flexibility for weekend and/or holiday work as needed •    Other duties as assigned Qualifications•    High school diploma or GED equivalent required  •    Bachelor’s degree in information technology or related field preferred  •    Minimum of two (2) years of experience in a corporate help desk environment preferred  •    Minimum of one (1) years of experience in a desktop support position, preferably within a corporate environment •    CompTIA A+, CompTIA Network +, and Microsoft MCP certifications •    Basic understanding of networking principles (e.g., TCP/IP protocols), Active Directory, and Exchange •    General knowledge of electronics, PC architecture, PC operating systems, and Microsoft Office •    Demonstrated expertise in Remote Desktop Management (RDP); PC troubleshooting, configuration, and maintenance; and printer troubleshooting •    Experience with current Windows operating systems •    Extensive application support experience of current Microsoft Office family of products •    Familiarity or experience with current Microsoft SharePoint family of products •    Working knowledge of a range of diagnostic utilities, including application error and system event logs review We offer excellent compensation and comprehensive benefits for our full-time team members including: Health, dental, vision, disability and life insurance 401(k) with company match Generous paid time off Paid holidays Flexible Spending Account Continuing Education benefits Much more...