About Us

We are Point Roofing & Restoration, a Boise-based roofing contractor serving residential and commercial clients across Southwest Idaho with expert installation, repair, and restoration services. Since our founding in 2012, we’ve earned an A+ BBB rating and a reputation for dependable workmanship and exceptional customer satisfaction. We offer a team-oriented environment with opportunities for career growth, and as we continue to expand, we seek reliable, safety-focused team members to support our operations!

Join us if you take pride in high standards, teamwork, and building trust with every customer—we’d love you to help us continue setting the standard in roofing across the Treasure Valley.

Position Summary:

Production Administrators play a key role in ensuring projects run smoothly and customers receive a white-glove experience. Highly organized and detail-oriented, they coordinate across crews, clients, and internal staff while managing multiple priorities with urgency. This role requires strong communication skills and technical proficiency to manage contracts, scheduling, permits, and project updates within our CRM (ServiceTitan). As ambassadors of our brand, Production Administrators help deliver on sales commitments, drive operational efficiency, and exceed customer expectations.

Responsibilities:

Review customer contracts to confirm accuracy of colors, sizes, and job-specific details
Prepare production documents and instructions for installation crews
Order materials and coordinate timely delivery to job sites
Communicate with customers to set expectations, schedule installations, and clarify project requirements
Partner with leadership to continuously improve service quality standards
Obtain and process permits from local building departments
Manage status calls and provide timely customer updates through CRM systems
Track and document progress of all project phases in service management software
Develop and share comprehensive project plans with customers and internal staff
Ensure installation documentation is complete and accurate
Update invoices and purchasing documents to reflect changes identified during installation
Monitor production performance, identify inefficiencies, and recommend improvements
Collaborate with cross-functional teams to resolve issues and deliver exceptional customer service

Requirements:

Required:

Customer service or administrative experience; construction or home services experience a plus
Proficiency with CRM and service management software (ServiceTitan preferred)
Strong organizational skills and ability to manage multiple priorities with attention to detail
Excellent verbal and written communication skills, with a customer-focused approach
Problem-solving mindset; adaptable, proactive, and team-oriented
Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs
Must be able to communicate effectively via phone, video, and in person

Schedule & Compensation

8–10 hour shifts with occasional overtime
Work Day 7-3; Winter hours 8-4

Location: 4906 W Overland Rd, Boise, ID 83705

Job Type: Full-time

FLSA: Salary

Compensation & Benefits Disclosure

Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The “Estimate of Total Expected Annual Earnings” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.

Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.

Estimate of total expected annual earnings:

$60,000—$75,000 USD

Benefits:

Full-time employees are eligible to participate in the following benefits:

Health, Dental, and Vision Insurance
401(k) with company match
Company sponsored Life and AD&D coverage
Paid Time Off
Opportunities for growth and on-the-job training

Why Join Us?

At Point Roofing & Restoration, we take pride in our people, our work, and our commitment to integrity. If you're looking for a company where you can grow professionally while making a real impact, we’d love to hear from you!

Apply Today!

Point Roofing & Restoration is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy

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