Retail Sales Customer Service Representative

WeatherTech Direct is seeking well-qualified Customer Service Representative to ensure the overall satisfaction of customers in our Bolingbrook, IL call center. Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers via phone and email interactions/correspondence.

This is a great opportunity to join our growing company

Hourly rates starting from $22.50/hour with the ability to earn up to $50,000 plus per year through a combination of an hourly rate and earned commission!
Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!
Friday/Monday 10am-7pm
Saturday/Sunday 8am-5pm

As a Customer Service Representative, you will

Deliver world-class customer service
Communicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures
Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs
Provide timely feedback to management regarding service failures or customer concerns
Work a varied schedule consisting of day, evening, night, weekend, and holiday hours
Perform other duties as assigned

Qualifications

At least 3-5 years of experience in a telephone-based customer service environment
Be Fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
Possess listening skills to fully comprehend customer needs
Basic computer skills, required
Type 50 WPM, preferred
Ability to multi-task in a fast-paced, team-oriented environment
Regularly work on a computer and focus on a screen or monitor
Possess excellent typing, spelling, and grammar skills
Have great attendance and punctuality
Be an excellent performer; deliver high-quality results consistently
Demonstrate a high level of professionalism and a positive attitude
Be authorized to work in the United States

Why you’ll love working at WeatherTech Direct

WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and a clean and safe workspace. Employees are offered an array of perks including:

Outstanding BlueCross BlueShield PPO medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
401(k) with employer matching
Paid vacation, holidays, and personal time

Learn more about this Employer on their Career Site