Senior Field Service Technician

🌎 Join Xylem in the global mission to #LetsSolveWater!

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.

As a leading water technology company with more than 23,000 employees operating in over 150 countries, we're helping solve the world's toughest water challenges through innovation, sustainability, and technology. If you're looking for meaningful work with a company that makes a real difference, we'd love to hear from you.

🔧 Solve Problems. Support Customers. Build a Career That Matters.

Field Service Technician | Bolingbrook, IL

If you're someone who enjoys troubleshooting equipment, working directly with customers, and solving technical challenges in the field, this opportunity was built for you.

As a Field Service Technician, you'll work at customer sites helping inspect, diagnose, maintain, and support critical equipment and systems. Every day brings something different, whether it's resolving a mechanical issue, supporting a customer, or helping keep essential operations running safely and efficiently.

This is more than a service position. It's an opportunity to become a trusted technical resource while building a rewarding career with a global leader in water technology.

💥 Why This Role Is Different

✅ Every day presents new technical challenges

✅ Work directly with customers and make an immediate impact

✅ Gain exposure to multiple technologies and applications

✅ Develop valuable troubleshooting and field service expertise

✅ Be part of a company solving critical water and environmental challenges

✅ Strong opportunities for career growth and advancement within Xylem

🛠 What You'll Be Doing

• Perform field service activities at customer locations safely and efficiently.
• Troubleshoot mechanical and electrical equipment issues.
• Diagnose equipment conditions and recommend solutions.
• Support the identification and correction of safety concerns on customer and company-owned equipment.
• Interact directly with customers to provide technical support and service.
• Work across multiple customer sites and technologies.
• Maintain company equipment, tools, and vehicles.
• Follow all safety procedures and company standards.
• Support a positive customer experience and represent Xylem professionally in the field.
• Collaborate with teammates and internal support groups to resolve customer issues.

📍 Where You'll Make an Impact

Your work directly supports customers who depend on reliable equipment and technical expertise every day.

By helping maintain safe and efficient operations, you'll contribute to customer success, equipment reliability, and Xylem's mission of advancing sustainable water solutions worldwide.

🎯 What We're Looking For

Required Qualifications

• High School Diploma or GED.
• Ability to obtain a TWIC card.
• 0-2 years of technical experience.
• Customer service experience.
• Experience using Microsoft Office and smart devices.
• Strong troubleshooting and critical-thinking skills.
• Valid driver's license and ability to meet company driving requirements.
• Ability to operate a company vehicle

Preferred Qualifications

• Previous field service experience.
• Mechanical troubleshooting experience.
• Electrical troubleshooting experience, a plus!
• Experience working with industrial equipment.
• Experience with Pumps or Water treatment equipment is a plus!

🧠 Skills That Will Help You Succeed

• Mechanical aptitude
• Electrical troubleshooting
• Problem-solving skills
• Customer-focused mindset
• Communication skills
• Critical thinking
• Time management
• Adaptability
• Safety awareness
• Team collaboration
• Ability to work independently when needed

🚚 Travel Requirements

This position requires regular travel to customer locations.

📍 Travel: 50% or more, local.

🌟 What We Offer

✅ Generous PTO and paid holidays, 20 days from day 1

✅ Dollar-for-dollar 401(k) match with profit sharing

✅ Medical, dental, and vision coverage available from day 1

✅ Tuition reimbursement

✅ Career progression opportunities

✅ Employee wellness programs

✅ Paid parental leave

✅ Employee discount programs

✅ Recognition and reward programs

🤝 Additional Information

• Must be able to work effectively in a team environment.
• Ability to work independently when needed.
• Must maintain safe work practices at all times.
• Field-based position serving customer sites throughout the territory.

💧 Ready to Make an Impact?

Join Xylem and become part of a team helping communities, industries, and utilities solve some of the world's most important water challenges.

Apply today and help us build a more water-secure future.

#LetsSolveWater 🌎💙

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation