Service Technician (48248)

Job DetailsJob Location: Bolingbrook, IL 60440Position Type: Full TimeField Service Technician — Valves, Actuators & Process Control     Competitive Pay — Based on Experience    |    Bolingbrook, IL    |  Full-Time   Swanson Flo, an MCE Company   Are you a technically skilled and customer-focused professional who takes pride in diagnosing and resolving process control equipment issues on-site and getting customers back up and running? As a Field Service Technician at Swanson Flo, you will be a front-line representative working directly with industrial and municipal customers to evaluate, repair, assemble, and start up valves, actuators, and process control instrumentation — both at customer facilities and at our in-house repair locations. This is a technically demanding, customer-facing role that requires equal parts mechanical ability and people skills. You will diagnose problems, apply proper safety practices, and ensure every job is completed efficiently, on time, and to specification. If you have a strong background in process control equipment, a genuine interest in product technology, and the communication skills to build lasting customer relationships, this is a role worth exploring. Compensation & Benefits Competitive pay based on experience. We take care of our team with a full benefits package: Medical, dental, and vision coverage. Company-paid life, AD&D, and short- and long-term disability insurance. 401(k) with a generous company match. Generous PTO and paid holidays. Tuition reimbursement — we invest in your development. Paid parental leave. Employee Assistance Program (EAP). Voluntary benefit products. What You'll Do Field Service and Repair Repair, assemble, and start up valves, electric and pneumatic actuators, and general process control instrumentation at customer facilities and at Swanson Flo in-house repair locations. Calibrate field instruments including level, pressure, temperature, and flow transmitters to specification. Troubleshoot process control equipment including valves, actuators, and instrumentation and complete repairs at the customer site or in-house as required. Ensure all customer equipment service is completed efficiently, on time, and correctly according to specifications. Assist with shop assembly needs as time and workload permit. Customer Diagnosis and Safety Diagnose customer problems using proper tools and equipment, following on-the-job safety practices throughout every engagement. Complete accurate job documentation for every service call, including findings, work performed, and recommendations. Obtain and maintain required safety certifications for customer site access. Travel to customer sites as needed, with the ability to travel up to a week at a time when required. Customer Relationship Management Serve as a direct, professional point of contact for customers during all service engagements — building trust and contributing to long-term customer satisfaction. Communicate clearly with customers on equipment status, repair options, and recommended next steps. Contribute actively to building strong, lasting customer relationships that reflect well on Swanson Flo and MCE. QualificationsWhat We're Looking For Must Have: A working knowledge of process control equipment including valves, actuators, and instrumentation. Strong mechanical aptitude with a genuine interest in product technology and hands-on problem solving. Ability to read and interpret written work instructions, P&IDs, wiring diagrams, and technical manuals. Strong people skills comfortable working directly with customers and representing the company professionally at all times. Valid driver's license with a clean driving record. Ability and willingness to travel up to a week at a time when needed. Basic math skills including fractions, decimals, and measurements. Nice to Have: 3 to 5 years of experience in valve and actuation repair and service. Knowledge of industrial instrumentation, controls, and system setup. Experience with welding and machining. Familiarity with safety certification requirements for industrial and municipal facility access. About Swanson Flo Founded in 1960 and headquartered in Plymouth, MN, Swanson Flo is a regional distributor of process instrumentation, flow control valves, actuators, and related equipment, providing critical value-added services including actuated valve assemblies, field services, and shop repairs for industrial and municipal customers across 13 states in the upper Midwest and beyond. Swanson Flo operates warehouse and service locations in Plymouth, MN; Bolingbrook, IL; Pewaukee, WI; and Indianapolis, IN.   Swanson Flo joined Motion and Control Enterprises (MCE) in 2023, giving the team the resources and reach of a top-50 national industrial distributor while keeping the technical expertise and customer-first culture that have defined Swanson Flo for over six decades. Swanson Flo and MCE are proud Equal Opportunity Employers. We welcome applicants of all backgrounds, experiences, and identities.   If you are a technically skilled, customer-focused professional who wants to build expertise in process control field service, we would love to hear from you. Apply today — it only takes a few minutes.   MCE does not accept candidate submissions from third-party recruiters or agencies. Any resumes or candidate information submitted without a prior written agreement in place will be considered the property of MCE, and no fees will be paid. Recruiters and agencies are directed not to contact MCE employees directly regarding this or any of our other open positions.