Do you have a passion for both sales and customer service, while helping to manage the service process? Are you looking for a position where you can both utilize your current skills and build towards new ones? Wolter is seeking a motivated and customer oriented Shop Service Manager in our very busy Bolingbrook, IL branch location. If you excel in a fast paced, detail orientated environment and love working with customers and employees alike, then we want to hear from you!

What You'll Do:

Maintain high standards of customer satisfaction.
Handle all service proposals for shop jobs, to include additional repairs found once a job is started in the shop.
Ensure jobs are done on time – monitor work in progress.
Communicate with customers as needed, to include visits as appropriate.
Develop and maintain adequate skilled shop service tech staff, as well as lead tech and foreman.
Handle performance evaluations and any disciplinary needs for staff that reports to this position.
Ensure ongoing technical training is given to the shop service techs, as needed.
Perform as one of the primary decision-makers for shop service new hires and terminations. Participate in job interviews for shop service positions.
Ensure communications on all matters of importance to staff are shared with staff.
Approve shop service invoicing prior to billing.
Backup shop foreman.
Enforce safety standards in all areas, including 5S standards.
Complete initial investigation and paperwork on any work-related injuries or accidents, including vehicular, if involving subordinates, submit to Corporate.
Perform other related duties as assigned

What You Bring To The Table:

At least 5 years in material handling service environment, or similar industry.
Leadership: Demonstrated ability to lead people and get results through others
Management: ability to organize and manage multiple priorities
Planning: ability to think ahead and plan over a one-to-two year time span
Excellent interpersonal, presentation, and communication skills
Must be able to communicate technically in the products we service.
Good computer proficiency
Must hold valid Operators License for powered industrial equipment
Commitment to company vision and mission

Why Wolter?

At Wolter, we believe in supporting our employees and providing a workplace where they can thrive. Here's what you can expect when you join our team:

Competitive Compensation: Enjoy a salary that reflects your skills and dedication.
Career Advancement Opportunities: Clear pathways for career progression are available, fostering a culture of growth.
Continuous Learning: Regular access to training and development opportunities to stay ahead of industry trends, complemented by tuition reimbursement to support your educational pursuits.
Supportive Work Environment: Join a team that prioritizes collaboration, open communication, and support.

Comprehensive Benefits Package:

Health Insurance: Access top-notch medical, dental, and vision insurance plans for you and your family.
Pet Insurance: Enjoy peace of mind with our pet insurance coverage, ensuring the well-being of your beloved pets.
Life Insurance: Secure your future and your loved ones with our robust life insurance coverage.
Paid Time Off (PTO): Achieve a healthy work-life balance with our generous PTO policy.
401(k) Retirement Savings Plan: Plan for a secure future with our 401(k) retirement savings plan.

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex(including pregnancy and related medical conditions, gender identity, and sexual orientation), age, national origin, disability status, genetic information, veteran or military status, or any other characteristic protected by law.All job offers are contingent upon satisfactory drug screen.

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