Account Manager

About the Role

Metro Building Services is seeking a driven Commercial Plumbing Account Manager to join our team in our Bolton, MS office. If you enjoy developing customer relationships, generating new business opportunities, and supporting the growth of our commercial plumbing service division, this position is for you! This role combines business development, estimating, account management, and project coordination to help deliver exceptional service to commercial customers.

Role Responsibilities

Business Development & Sales

• Develop and maintain relationships with commercial customers, including property managers, industrial facilities, healthcare organizations, schools, municipalities, and commercial businesses.
• Generate new business through networking, referrals, cold calling, site visits, and customer outreach.
• Identify opportunities for service agreements, preventive maintenance, repairs, replacements, and small construction projects.

Estimating & Customer Management

• Conduct site visits and assess customer needs.
• Prepare estimates, proposals, and scopes of work for commercial plumbing projects.
• Follow up on quotations and maintain an active sales pipeline.
• Serve as a primary point of contact for customers and build long-term relationships.

Operations & Reporting

• Coordinate awarded work with service and operations teams.
• Participate in project turnover and forecast meetings.
• Maintain CRM records and track sales activity, proposals, revenue goals, and business opportunities.

Qualifications

Preferred Experience

• 3+ years of experience in commercial plumbing, HVAC, mechanical services, construction sales, estimating, or service operations.

OR

• Field experience in plumbing, construction, or mechanical trades with an interest in transitioning into a sales role.

Knowledge & Skills

• Understanding of commercial plumbing systems and service operations.
• Experience with estimating, project scopes, and reading plans/specifications.
• Strong communication, relationship-building, and organizational skills.
• Ability to manage multiple customer accounts and business opportunities effectively.

About Us:

Headquartered in Mississippi with locations in Louisiana, Metro Mechanical, A Fidelity Company, is a full-service commercial HVAC/Mechanical systems provider that offers Design, Fabrication, Installation, Service, and Maintenance for HVAC, Plumbing, and Building Automation.  

An authorized dealer of Distech Controls™, Metro Mechanical is committed to excellence in quality and surpassing the expectations of our clients through a focus on safety, high-performance, and integrity.