CSR

Client Service Representative (CSR) – Full-Time
Conchester Animal Hospital

Love helping people and pets? This might be your spot.

We’re looking for a full-time CSR to be the welcoming face of our hospital—someone who keeps things running smoothly while creating a great experience for every client who walks through our doors (and every pet who drags them in ).

✨ What You’ll Do

• Greet clients and pets by name and make them feel at home

• Answer phones, schedule appointments, and manage a busy front desk

• Communicate clearly with clients about services, care, and next steps

• Prepare estimates, invoices, and process payments

• Keep records accurate and organized

• Jump in to help the team and keep the day moving

• Recognize urgent situations and alert medical staff

What We’re Looking For

• Customer service experience

• Friendly, calm, and organized under pressure

• Strong communication and multitasking skills

• Comfortable with computers and learning new systems

• Team player with a positive, can-do attitude

• Genuine love for animals and the people who care for them

Why Join Us?

• Supportive, team-first environment

• Opportunity to grow in veterinary medicine

• Hands-on experience in a fast-paced, rewarding field

• And yes… lots of adorable pets

Apply today and be part of a team that truly cares—for pets and people.

Benefits:

• Employee discounts (applied after 90 days of employment)
• Opportunities for growth and advancement within the clinic.
• Referral program
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account
• Life insurance

 Skills and Abilities:

• Excellent oral and written communication
• Organized and meticulous
• Knowledge of basic veterinary terms and procedures
• Knowledge of basic computer skills
• Patience and respect for client, patients and colleagues
• Ability to deal with stressful situations

 Physical/Emotional Demands:

• Standing/walking/lifting. (Applicants must be able to lift 50lbs)
• The applicant must be able to adapt to emotional transitions between appointments—for example, shifting from a joyful puppy or kitten visit to compassionate euthanasia.

 Work Environment:

• Fast-paced and dynamic atmosphere that encourages quick thinking and adaptability
• Strong emphasis on teamwork and cross-functional collaboration
• Supportive and inclusive culture that values diverse perspectives
• Goal-driven environment focused on high performance and continuous improvement
• Open communication and feedback are encouraged to foster growth
• Employees are empowered to take initiative and contribute to shared success
• Flexible and responsive to change, with a focus on innovation
• Positive work culture that balances productivity with employee well-being
• Emphasis on accountability, integrity, and mutual respect