We are a property management company that has been providing unsurpassed property management services to a large and diversified portfolio of properties in California, Texas, and Louisiana for over 30 years.

We believe that our associates are our greatest asset, which is why we are dedicated to providing excellent benefits, competitive pay, amazing perks and advancement opportunities

Join us in the rewarding career of providing “The Home You Deserve, Service you Trust.”

Job Title: Lead Maintenance

Reports To: Property Manager

RCMI Property: Stockwell Landing

GENERAL PURPOSE OF JOB

The Lead Maintenance is responsible for preserving the physical integrity, safety, and operational efficiency of the community at all times. This role anticipates, identifies, and resolves maintenance issues while implementing preventative measures to protect the asset, ensure resident satisfaction, and control costs.

DUTIES, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

The following duties are essential to the successful performance of this position. This list is not exhaustive and may be supplemented as necessary to meet operational needs.

Property Systems & Technical Maintenance

Full responsibility for repair and/or replacement of:

Plumbing (interior & exterior)
Electrical systems (lighting, breakers, receptacles, timers)
Appliances (parts and full replacements)
HVAC systems (units and related components)
Carpentry (doors, cabinets, trim, shelving)
Flooring (carpet, tile repair/replacement)
Exterior components (fencing, gutters, patios, railings, windows, pools & equipment)

Maintain property golf cart, tools, and equipment.
Track warranties and model numbers.

Preventative Maintenance & Compliance

Develop and maintain preventative maintenance schedules.
Maintain accurate maintenance records and logs.
Ensure compliance with EPA and OSHA standards.
Maintain updated emergency response plan.
Oversee key control procedures.

Work Order & Operational Management

Utilize work order/ticketing system (Yardi) accurately and consistently.
Monitor daily maintenance schedules and workflow.
Track apartment make-ready status and work-in-progress.
Minimize overtime while maintaining service standards.
Provide on-call support as required.

Budgeting, Inventory & Cost Control

Purchase, order, and manage inventory within budget guidelines.
Monitor utility expenses related to maintenance operations.
Maintain organized inventory and stock control.
Review and manage maintenance-related budget lines.

Resident Relations & Customer Service

Maintain a service-oriented environment.
Support tenant relations program related to maintenance services.
Update general tenant maintenance information guide.
Maintain professional appearance and attitude at all times.
Enforce uniform standards for maintenance staff.

Administrative & Reporting Responsibilities

Maintain accurate records of service requests, expenditures, and compliance documentation.
Provide maintenance reporting as requested by management.
Complete additional projects as assigned.

Other Projects and Duties

Complete additional projects assigned by the Senior Leadership or Regional Supervisor as the business needs may arise.

Key Accountabilities

Maintain property systems and infrastructure to company standards.
Ensure timely completion of service requests and unit turns.
Protect asset value through preventative maintenance and cost control.
Maintain regulatory compliance (EPA, OSHA, safety standards).
Support positive resident relations through service excellence.
Property condition scores, work order completion rates, safety compliance, and resident satisfaction meet or exceed company benchmarks.

CAREER PROGRESSION

This role serves as a developmental position within property operations. Potential advancement opportunities include:

Lead Maintenance at a larger property
Multi-Site Lead Maintenance
Area Maintenance Supervisor
Regional Maintenance Supervisor

Advancement is based on experience, certifications, technical competencies, performance, and business needs.

POSITION REQUIREMENTS

Core Competencies

Technical Expertise - Strong working knowledge of plumbing, electrical, HVAC, carpentry, and general building systems.
Preventative Mindset - Ability to anticipate problems and implement proactive maintenance solutions.
Problem Solving - Identifies root causes and implements effective, long-term solutions.
Customer Service Orientation - Responds to resident concerns with urgency, professionalism, and empathy.
Time Management & Organization - Prioritizes work orders and projects to meet deadlines efficiently.
Cost Awareness - Understands budget impact and makes financially responsible decisions.
Attention to Detail - Ensures work quality, safety compliance, and accurate documentation.
Professionalism - Maintains appropriate appearance, demeanor, and adherence to company standards.

EDUCATION and/or EXPERIENCE

High School Diploma or GED equivalent required
EPA Certification required
CPO Certification preferred (if applicable)
Valid Driver’s License required
3–5 years of property maintenance experience preferred

COMPUTER, TECHNICAL & EQUIPMENT SKILLS

Yardi or similar property management software
Microsoft Office (Outlook, Excel, Word)
Work order/ticketing systems
Basic budgeting and inventory tracking systems

WORK ENVIRONMENT

This job entails moderate noise and clear vision. The frequency of exposure to work environment conditions is as follows

Close vision (clear vision at 20 inches or less) – Viewing Computer Screen

Wet or humid conditions (non-weather): none

Work near moving mechanical parts: 1/3 – 2/3

Work in high, precarious places: under 1/3
Fumes or airborne particles: under 1/3
Toxic or caustic chemicals: under 1/3
Outdoor weather conditions: over 2/3
Extreme cold (non-weather): under 1/3
Extreme heat (non-weather): under 1/3
Risk of electrical shock: under 1/3
Risk of Radiation: none
Work with explosives: none
Vibration: none

PHYSICAL DEMANDS

The frequency to physical demands are listed below:

Stand: over 2/3
Sit: under 1/3
Walk : over 2/3
Use hands to finger, handle, or feel: over 2/3
Reach with hands and arms: over 2/3
Climb or balance: 1/3 to 2/3
Stoop, kneel, crouch, or crawl: over 2/3
Talk or hear: over 2/3

LIFTING OR FORCE EXERTED

The frequency to lifting or force exerted are listed below:

Up to 10 pounds: over 2/3
Up to 25 pounds: 1/3 to 2/3
Up to 50 pounds: under 1/3
Up to 100 pounds: none. Associates are required to request for assistance in carrying heavier items, especially over 100 pounds

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