Event Technology Consultant

Event Technology Consultant

Event and Conference Management Team

Remote

This position requires both Domestic and International travel

The Opportunity 

At MassMutual, we’re passionate about helping millions of people find financial freedom and this passion has driven our approach to developing highly interactive digital experiences for our customers. The Event Technology Consultant sits on the Event and Conference Management Team reporting to the Director, Event Operations.

As an Event Technology Consultant, you will support meeting and event stakeholders consulting on the event technology elements to execute a successful meeting or event. Specifically, you will build meeting registration sites, event mobile apps, virtual events/webinars, surveys, and reporting within the CVENT platform. In addition, this role will lead on-site event technology execution at MassMutual conferences.

The Team 

The Event and Conference Management Team consists of experienced event planning, production, and technology professionals who plan and execute MassMutual’s meetings and events. Supporting both domestic and international events across the enterprise, the team collaborates with all MassMutual organizations.

The Impact: 

As an Event Technology Consultant, you will directly influence meetings and events through these responsibilities:

• Build and maintain registration sites, email communications, mobile apps, reporting portal, webinars/virtual event platform, and surveys within the Cvent platform in alignment with MassMutual’s standards.
• This position will consult and communicate with clients both internal and external on how event technology solutions can best achieve program goals and provide guidance on event technology design and best practices.
• Manage and maintain relationships with event technology partners as assigned
• Manage reporting and data within the system to ensure we have accurate records.
• Lead project management and support API integrations within event technology platform
• Uphold accountability by creating and managing technology timelines for meetings and events
• Understand and implement general event technology tasks - create, edit, delete, manage user profiles, analytics

The Minimum Qualifications 

• High School Diploma with 10 years of related work experience
• 7+ years of experience with Cvent platform
• 2+ years of experience with HTML, CSS, and graphic design
• 5+ years of experience with MS Office - Word, Excel, Outlook, and PowerPoint
• 5+ years of experience with database management programs
• 5+ years of experience with Android and iOS user interfaces and ecosystems to aid in the downloading, installation, content display and use of mobile applications
• Availability to work nights and weekends as needed for event execution
• Must be available to travel within the US and Internationally to support on-site event technology activations at conferences

The Ideal Qualifications 

• Strong communication skills with clients and internal team members that is clear, concise, and professional
• Proven ability to manage multiple tasks and balance client needs
• Possess strong technical and data management skills
• Build strong relationships and comfortable working with different personalities
• Creative and pro-active problem-solver
• Experience supporting the event planning lifecycle
• Experience with a project management platforms, such as Airtable
• Cvent certifications a plus
• Model MassMutual’s Winning Ways: Focus on the Customer, Act with Integrity, Value People, Work Collaboratively, and Achieve Results
• Project management/program management skills
• Organized and able to plan appropriate project timelines, work backward from deadlines, identify milestones and owners, and execute against a plan
• Excellent written and communication skills
• Ability to work with a variety of behavioral styles & levels of management
• Ability to think and adapt quickly to a fast-moving range of issues while remaining calm under pressure
• Ability to be proactive, anticipate and problem solve quickly
• Strong attention to detail
• Continuous improvement mindset with a commitment to introducing new and innovative ideas and communications approaches

What to Expect as Part of MassMutual and the Team 

• Regular meetings with the Event and Conference Management Team 
• Focused one-on-one meetings with your manager 
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups 
• Access to learning content on Degreed and other informational platforms 
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits 

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