Assistant Front Office Manager

Omni Boston Hotel at the Seaport

POSITION OVERVIEW:

Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.
 
The Assistant Front Office Manager works closely with the Director of Front Office to oversee the Front Desk, Guest Services, and Ideal Services staff, ensuring maximum Front Office operating efficiency.  Managing and problem-solving associate and guest issues while remaining professional at all times.

RESPONSIBILITIES:

•    Handle all training with associates to ensure Omni Standards.
•    Communicate with all department managers on continuing basis.  Especially the communication with Night Audit each evening/morning.
•    Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
•    Be very familiar with the hotel computer system for training maintenance and trouble shooting.
•    Complete weekly supply inventories to ensure adequate pars of such.
•    Complete rate discrepancy report and make needed changes.
•    Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
•    Prepare group information sheets.
•    Complete check-out with balance report.
•    Complete credit check daily.
•    Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
•    Assure knowledge and training of Marketing Programs of company and hotel.
•    Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

QUALIFICATIONS:

•    Previous luxury hotel experience is required.
•    Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
•    Ability to stand for the entire scheduled shift.
•    Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
•    Four year college degree, preferably in the hospitality industry
•    Knowledge of Property Management Systems and related computer programs
•    Strong knowledge of Microsoft Office Software

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.