About Asbury

Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Automotive Service Advisor (Service Writer Experience Preferred)

Join One of New England's Fastest Growing Toyota Dealerships

Compensation: $70,000–$150,000+ Per Year (wage is comprised of base salary and % of department profit to be determined as part of pay plan)

*Sign On Bonus Package available for qualified candidates

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years and experience within the industry, education, etc.

We Opened Our Doors... and the Response Has Been Incredible.

Toyota of Medford was built with one vision—to redefine what the dealership experience should be.

Just weeks after opening our brand-new, state-of-the-art facility, we've experienced tremendous growth. Our service department is thriving, our guest count continues to increase, and we're expanding our team to keep pace with the overwhelming response from our community.

That's why we're looking for another exceptional Service Advisor.

This isn't simply another dealership position.

It's an opportunity to build a long-term career with a team that's raising the bar for guest service, professionalism, and operational excellence.

If you're someone who enjoys building relationships, thrives in a fast-paced environment, and believes every guest deserves an exceptional experience, we'd love to meet you.

Why Toyota of Medford?

Great dealerships aren't built by buildings.

They're built by great people.

At Toyota of Medford, we've assembled a team of professionals who are passionate about serving others, committed to continuous improvement, and driven to succeed together.

Here, you'll find:

A beautiful, state-of-the-art Toyota facility
One of the busiest and fastest-growing Toyota service operations in New England
A steady flow of guests and exceptional earning potential
Industry-leading technology and modern service processes
Leadership that believes in coaching, mentoring, and promoting from within
A culture built on teamwork, accountability, and respect
The stability and career opportunities of one of New England's most respected automotive organizations

Our goal isn't simply to become the biggest.

Our goal is to become the dealership guests recommend, employees are proud to represent, and competitors aspire to emulate.

Your Opportunity

The Service Advisor is one of the most important positions in our dealership.

You are the trusted advisor.

The communicator.

The problem solver.

The person who turns an ordinary service visit into an exceptional ownership experience.

Every interaction is an opportunity to build trust, create loyalty, and earn a customer for life.

If that responsibility excites you, you'll fit right in.

What You'll Do

As a Service Advisor, you'll serve as the primary connection between our guests and our award-winning service team.

Responsibilities include:

Welcome every guest with professionalism, warmth, and urgency
Listen carefully to customer concerns and understand their needs
Perform vehicle walk-arounds and accurately document service requests
Recommend maintenance and repair services with honesty and transparency
Schedule maintenance, repairs, and recall appointments
Communicate clearly with technicians to ensure accurate diagnosis and timely repairs
Keep guests informed throughout the repair process with proactive updates
Review completed repairs to ensure every concern has been addressed
Deliver vehicles with confidence while explaining completed work and future maintenance recommendations
Build long-term relationships that create loyal guests and lifelong advocates

Who We're Looking For

We're looking for professionals who are competitive enough to strive for excellence, yet humble enough to celebrate team success.

Our ideal candidate:

Naturally puts the guest first
Enjoys working with people and solving problems
Communicates confidently and professionally
Stays calm under pressure
Takes ownership and follows through
Brings positive energy to the workplace every day
Is coachable and committed to continuous improvement
Makes teammates around them better

Qualifications:

Previous Service Advisor experience preferred, but not required
Strong customer service and communication skills
Organized, detail-oriented, and dependable
Comfortable working in a fast-paced environment
Strong computer proficiency
Valid driver's license required
Ability to pass a pre-employment background check and drug screen

Candidates with experience in hospitality, luxury retail, banking, customer success, or consultative sales are also encouraged to apply if they have a passion for delivering world-class service.

Compensation

$70,000–$150,000+ annually

Performance-based compensation rewards those who consistently deliver outstanding guest experiences while helping our service department continue its exceptional growth.

Final compensation will depend upon experience, qualifications, and overall fit for the position.

Benefits That Support Your Career—and Your Life

Pay & Recognition

Weekly pay
Paid holidays
Paid time off
Paid training
Performance-based earning potential
Stock awards for eligible front-line and management team members

Insurance & Retirement

Medical, dental, vision, accident, critical illness, and hospital indemnity insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short- and long-term disability
Life insurance options
401(k) with company match
Up to 12 weeks paid pregnancy leave
Paid parental leave

Learning & Career Growth

Continuous paid training
Digital career path planning
Internal Learning Management System
Professional development opportunities
Clear pathways for advancement within one of the nation's leading automotive organizations

Additional Benefits

Student loan relief resources
Employee Assistance Program
Employee discounts on vehicles, parts, and service
Scholarship opportunities
Paid volunteer hours
Aggressive employee referral bonuses

Join a Team That's Just Getting Started

Momentum is exciting.

Being part of a team that's building something exceptional is even better.

Toyota of Medford has quickly become one of the most talked-about new dealerships in the region—not simply because of our beautiful facility, but because of the people inside it.

We're building a culture where guests genuinely enjoy doing business, employees enjoy coming to work, and success is shared across the entire team.

If you're looking for a place where your professionalism is valued, your effort is recognized, and your career can continue to grow, we'd love to meet you.

Apply today and discover why some of the area's best automotive professionals are choosing Toyota of Medford.

INDSERVICEPAT

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Learn more about this Employer on their Career Site

Automotive Service Advisor - Toyota Boston