Director, Commercial Process & Technology - Surgical

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Director, Commercial Process & Digital Transformation will support the US Surgical business and is responsible for defining, optimizing, and enabling commercial processes through technology. This leader serves as the Business Product Owner for core commercial platforms, including Salesforce.com and AI-enabled capabilities, while partnering closely with Sales, Marketing, IT, Data & Analytics, Finance and C&P functions to identify opportunities for simplification, automation, and digital transformation.

The role is accountable for defining future-state commercial processes, translating business needs into scalable technology solutions, establishing governance frameworks, managing business priorities, and ensuring successful adoption across the commercial organization. Success in this role requires balancing strategic vision with operational execution, ensuring technology investments drive measurable improvements in productivity, customer experience, commercial effectiveness, and business performance.

Key Responsibilities

Commercial Process Digitalization

• Challenge existing processes and drive continuous improvement initiatives focused on effectiveness and efficiency.

• Identify opportunities to simplify, standardize, automate, and modernize workflows.

• Define future-state operating models that leverage automation, digital tools, and AI capabilities.

• Ensure business processes are scalable, sustainable, and aligned across Surgical businesses, regions and functions where appropriate

Business Product Ownership

• Serve as Business Product Owner for Salesforce.com and designated AI-enabled platforms

• Define the vision, roadmap, priorities, and success measures and ensure solutions are aligned to commercial strategy.

• Manage and prioritize business requirements, enhancement requests, and use cases.

• Establish intake and evaluation processes to ensure business needs are appropriately captured and prioritized.

• Act as primary liaison between commercial stakeholders and technology delivery teams.

Commercial Technology Strategy

• Develop and maintain a commercial technology roadmap aligned with organizational priorities and related functions (i.e C&P technology roadmap)

• Drive integration and alignment across CRM, analytics, automation, AI, and related commercial technologies.

• Partner with technology teams to ensure solutions meet business requirements.

• Monitor industry trends and emerging technologies to identify innovation opportunities.

Governance & Portfolio Management

• Establish governance processes for commercial technology investments and enhancement requests.

• Create intake, prioritization, and decision-making frameworks to ensure transparency and alignment.

• Lead prioritization of initiatives across competing business demands.

• Ensure alignment between regional, global, and enterprise priorities.

• Facilitate alignment across stakeholders and resolve competing business priorities.

• Develop and maintain transparent reporting on project status, roadmap, risks, and value realization

Change Management and Adoption

• Drive adoption of new technologies and business processes.

• Develop communication, training, and stakeholder engagement strategies.

• Define and track adoption, utilization, and business outcome metrics.

• Promote a culture of continuous improvement and digital innovation.

Required Qualifications

• Bachelor’s degree with at least 10+ years, or advanced degree with at least 8+ years of experience in Commercial Digital Transformation, SFDC Product Management, or related functions

• 7+ years of people, program or project management experience

• Experience leading Salesforce.com (or other CRM) platform strategy and governance.

Preferred Qualifications

• Experience serving as a Salesforce.com Business Product Owner and leading commercial technology initiatives (AI, automation, digital transformation initiatives)

• Experience leading cross-functional projects in complex matrix organizations.

• Demonstrated success driving business process transformation through technology solutions

• Strong executive communication, stakeholder management, and influencing skills.

• Strong understanding of commercial processes, forecasting, pipeline management, and customer engagement workflows

• Lean certification

• Salesforce administrator certification or higher

• Medical device, healthcare, life sciences, or other highly regulated industry experience.

• Agile product management experience.

• MBA or advanced degree.

• Bachelor’s degree in business, engineering, information systems, or related discipline.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

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Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

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Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.