Director of Sales

Director of Sales DrChrono, EverHealth – Boston

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: EverCommerce Careers.

We are looking for a Director of Sales to focus on our DrChrono by EverHealth brand. EverHealth delivers industry-leading software solutions for medical practices and healthcare organizations, helping providers streamline workflows, enhance patient engagement, and drive stronger business outcomes. Our suite of solutions empowers healthcare professionals to spend less time on administration and more time delivering quality care.

About the Role

The Director of Sales will be responsible for leading, scaling, and optimizing our DrChrono Sales organization, including both the SDR and Account Executive teams. This leader will own the full sales pipeline end-to-end – from top-of-funnel lead generation and qualification through Closed-Won – with direct accountability for conversion rates at every stage, forecast accuracy, and pipeline hygiene. This person will also build the team’s ability to win competitive deals and to sell the full DrChrono platform, including RCM, Payments, and our AI-powered tools, not just the core EHR. This is a highly visible role that requires strong coaching skills, operational excellence, the ability to motivate and inspire a growing team, and the ability to optimize and standardize our sales process.

Responsibilities:

• Build, lead, and develop a high-performing salesteam focused on over achieving quota on EverHealth products.
• Define and refine the sales strategy, including outbound prospecting, inbound lead management, and lead qualification processes, moving deals through our pipeline and closing new business.
• Partner with marketing and sales leadership to align campaigns, messaging, and target market strategies.
• Establish KPIs and implement reporting frameworks to track team productivity, effectiveness, process, outbound pipeline contribution and delivering quota.
• Coach, mentor, and support sales team to achieve personal and team goals.
• Continuously optimize processes, cadences, and technology tools (e.g., CRM, sales engagement platforms) to improve performance.
• Collaborate with product and enablement teams to ensure sales are trained on messaging, positioning, and competitive insights.
• Foster a culture of accountability, recognition, and professional growth within the sales team.
• Directly manage outbound prospecting, inbound lead qualification, and the handoff between SDR & Account Executives, with clear ownership of MQL-to-SQL conversion.
• Own the sales pipeline end-to-end — from MQL through Closed-Won — with direct accountability for conversion rates at every stage, pipeline hygiene, and forecast accuracy, using data to identify and correct breakdowns before they affect quota attainment.
• Build the team’s competitive selling capability — battlecards, objection handling, and win/loss insight — to improve win rates against key EHR and point-solution competitors in our market.
• Drive full-platform, multi-product selling by coaching the team to consistently position and attach RCM, Payments, and DrChrono’s AI-powered tools (e.g., AI medical documentation) on new and existing business, to maximize deal size and expansion revenue.

Skills and Experience Needed for Success in this Role:

• 8+ years of experience in B2B SaaS sales with at least 5 years in a leadership role.
• Proven success building and scaling sales teams in a fast-paced, high efficient growth environment.
• Deep understanding of modern sales methodologies (e.g., Sandler) and pipeline management best practices.
• Strong analytical skills with experience using Salesforce, sales engagement tools (e.g., Groove, Outreach, SalesLoft) and using AI tools to drive workflow efficiencies.
• Excellent leadership, coaching, and people development skills.
• Ability to thrive in a fast-moving, evolving organization and effectively partner cross-functionally.
• Passion for healthcare technology and improving outcomes for providers and patients.

• Experience managing both SDR/BDR and Account Executive functions, with a track record of improving conversion at each stage of the funnel.
• Experience selling a multi-product platform and driving attach/cross-sell of adjacent solutions (e.g., RCM, payments, AI-powered tools) in addition to a core product.
• Track record of building competitive selling programs (battlecards, win/loss analysis, objection handling) that measurably improve win rates.

Where:

This role is based in our Woburn, MA office, right at the intersection of I-93 and I-95 — making commuting easy from Boston, the North Shore, and beyond. The office is designed with convenience and comfort in mind: free onsite parking, an onsite gym, a cafeteria and kitchen, and plenty of nearby amenities. Being just steps off the highway means you’ll spend less time in traffic and more time doing work that matters. While this role is primarily in-office to encourage collaboration and growth, we also support some flexibility as needed.