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Full Position Summary:
The Museum of Fine Arts, Boston is looking for a Group Sales Assistant to provide superior customer service as they engage with MFA groups and visitors. Under the direction of the Group Experience Managers, this position performs diversified duties relating to the visit of scheduled groups at the MFA. A successful candidate will promote the MFA’s mission by providing a quality group experience from the initial inquire to the day of the visit.
Essential Functions:
- Respond to all incoming inquiries via Phone/Email/Online
- Work with group leaders and teachers to plan and schedule their group visit
- Process orders in ticketing system and transmit visit confirmations with accuracy
- Collaborate with Group Experience team, Protective Services, Member and Visitor Services Representatives to strive for rewarding visits for all groups and visitors
- Greet and welcome all groups on arrival and ensure smooth check in for groups
- Answer questions concerning group reservation details and act as an on-the-spot troubleshooter in the Museum for any group issues
- Serve as the liaison between the group contacts and all other Museum departments
- Respond to and resolve customer service or ticketing issues as necessary
Secondary Functions:
- Develop familiarity with Museum Collection areas and guided tour content
- Maintain stock of Group collateral and all appropriate office supplies
- Process payments, billings and refunds as necessary
- Excellent planning and time management skills
- Able to multi-task while maintaining high level of accuracy
- Perform Pre and Post visit communications
- Assist in training and overseeing Group Experience Representatives
- Be proactive in approaching visitors and answering questions, including the location of amenities, as well as general Museum inquiries.
Qualifications:
- Minimum of two year’s experience in a frontline customer service role
- BA, Associate or comparable experience
- An interest in art and engaging with the community
- Strong interpersonal skills, with a desire to provide exemplary customer service experience
- A collaborator with excellent problem-solving skills
- Supportive of the Museum’s efforts commitment to inclusion, diversity, equity and accessibility (IDEA)
- A high energy level and excels in working in a fast-paced environment
- Excellent computer literacy. Knowledge of Tessitura Ticketing System is preferred
- Ability to lift up to 50lbs
- Able and willingness to work outdoors as necessary
Evening and weekend hours will be required as necessary to meet visitor demands. The Museum reserves the right to change job descriptions.
Salary and Schedule:
Full-Time Salary, 35 hours per week. 8:30am - 4:30pm, Monday-Friday. Occasional evening and weekend hours may be required to meet visitor demands.Â
Starts at $48,500 - $50,500
This position is a member of the United Auto Worker's Union
The MFA is an equal opportunity employer. The community and audience we serve is diverse, and we wish to foster that diversity in our workplace. Toward that end, the MFA does not discriminate against individuals in hiring, employment or promotion on the basis of race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, handicap or disability, veteran or military status, political belief, pregnancy, genetic information or any other characteristic protected by law.Â
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