Group Sales Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

What you will have an opportunity to do:

We are looking for a highly motivated, relationship-driven sales professional to join our team as Group Sales Manager – Social & Affinity Markets.

This position will be responsible for proactively developing and managing group business within the social, military, educational, religious, fraternal, nonprofit, cultural, reunion and other affinity-based markets.

The ideal candidate is a creative and energetic seller who enjoys building relationships, uncovering new opportunities and converting business while delivering an exceptional customer experience.

This role is responsible for achieving individual and team revenue goals through proactive prospecting, account development, lead conversion, strategic negotiation and relationship management. The Group Sales Manager will work closely with Revenue Management, Catering, Event Management and hotel Operations to ensure business is both profitable for the hotel and successfully executed for our customers.

Your Role

• Proactively solicit and develop new group business within assigned social, educational, religious, military, fraternal, nonprofit, cultural and affinity markets.
• Identify and cultivate relationships with community organizations, educational institutions, religious organizations, fraternal groups, nonprofit organizations, reunions, cultural organizations and other affinity-based customers.
• Develop new accounts while strengthening and growing existing customer relationships.
• Conduct proactive prospecting through phone outreach, email, networking, referrals, industry events, community involvement and in-person sales calls.
• Respond promptly to incoming group opportunities and effectively convert qualified leads into definite business.
• Sell guestrooms, meeting space, food and beverage and other hotel services while maximizing the total value of each opportunity.
• Understand customer needs and prepare customized proposals and solutions that position the hotel competitively.
• Negotiate rates, concessions and contract terms within established hotel guidelines.
• Conduct site inspections and property tours that showcase the hotel and create confidence in the customer experience.
• Maintain an active and accurate sales pipeline, including prospecting activity, tentative business, follow-up dates and account development plans.
• Maintain accurate forecasting and recap information.
• Identify need dates, booking trends, competitive activity and market opportunities that may generate incremental business for the hotel.
• Stay current on industry and market trends and make recommendations regarding opportunities that could positively impact revenue.
• Attend relevant networking events, trade shows, association meetings and community functions to increase hotel visibility and generate new business.
• Develop strong relationships with meeting planners, organization leaders, referral partners and other decision-makers within assigned markets.
• Partner closely with Revenue Management to evaluate opportunities and strategically position rates based on demand and business needs.
• Collaborate with Catering, Event Management, Front Office, Operations and other hotel departments to ensure a seamless transition from sales to event execution.
• Conduct appropriate post-event follow-up to strengthen relationships, identify future opportunities and drive repeat and referral business.
• Maintain accurate account, activity and opportunity information within hotel sales systems.
• Meet or exceed prospecting, appointment, conversion and revenue goals established by the Director of Sales & Marketing on a monthly, quarterly and annual basis.
• Contribute positively to the overall sales culture by sharing leads, market intelligence and opportunities with the broader commercial team.

What are we looking for?

What We Are Looking For

The successful candidate is a proactive seller who enjoys creating business, developing relationships and taking ownership of their market.

Ideal candidates will demonstrate:

• Strong prospecting, relationship-building, negotiation and closing skills.
• The ability to identify customer needs and develop solutions tailored to individual groups and organizations.
• A demonstrated ability to develop new accounts and grow existing business.
• Strong verbal, written and presentation skills.
• Excellent organizational and follow-up skills with the ability to manage multiple opportunities simultaneously.
• The ability to understand market dynamics, competitive positioning and hotel business needs.
• Strong business judgment and the ability to evaluate opportunities and make sound sales decisions.
• Comfort working toward measurable prospecting, appointment, conversion and revenue goals.
• Strong professionalism, diplomacy and a customer-focused approach.
• The ability to remain positive, resourceful and effective in a fast-paced environment.
• A collaborative mindset and the ability to work effectively across hotel departments.
• Strong attention to detail and commitment to maintaining accurate sales activity, pipeline and forecasting information.
• Familiarity with CRM, hotel sales or sales management systems.
• Knowledge of hospitality, business and basic financial principles.

A four-year college degree in hospitality management, marketing, business or a related field is preferred, or equivalent professional experience.

Two or more years of hotel sales, hospitality sales, event sales or related business-to-business sales experience is preferred. Experience with Marriott systems and practices is a plus.

Above all, we are looking for someone who is competitive, curious, relationship-driven and excited about developing new business while contributing to a collaborative and high-performing sales team.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.