Home Transport-Patient Driver

Position Summary 

The role of Patient Driver & Transportation Associate is to maintain safety and provide exceptional service to patients requiring assistance moving from the hospital to their home or discharged location post-hospital release. The patient driver must have excellent driving skills, a professional demeanor, and the ability to provide exceptional customer service to patients and their families. 

Responsibilities 

• Make patient service, care, and satisfaction the priority in every interaction by providing exceptional guest experiences. 

• Interact with the patient to ensure that departure from the hospital is smooth and efficient. 

• Provide a safe, comfortable ride experience from the hospital to their discharge location. 

• Safely transport patients to and from medical appointments, hospital visits, or other healthcare-related destinations. 

• Ensure the vehicle is clean, well-maintained, and equipped with necessary medical supplies, such as oxygen tanks or first-aid kits. 

• Help patients enter and exit the vehicle, assisting with mobility devices or other medical equipment as needed. 

• Follow all traffic laws and regulations, always maintaining a safe driving record. 

• Maintain open communication with patients, families, and healthcare providers to meet all transportation needs. 

• Report any incidents, accidents, or vehicle maintenance issues to the appropriate supervisor. 

• Adhere to organizational policies and procedures, including patient confidentiality and safety. 

• Provide exceptional customer service to patients and their families, demonstrating empathy and understanding for their unique situations. 

• Look for the safety and well-being of all team members, customers/patients, and co-workers. 

• Perform any other duties assigned explicitly by a supervisor or manager.