HR Generalist - Boston

Morgan Memorial Goodwill Industries' mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance.

SUMMARY:

The Human Resources Generalist will have a strong background in employee relations, compliance, and performance management, with experience in handling investigations, workers' compensation, OSHA reporting, and managing various leave of absence programs. This role also involves supporting training initiatives and ensuring that mandatory training is completed for managers and supervisors. The HR Generalist will play an important role in fostering a positive and productive workplace while ensuring compliance with all applicable regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee Relations (Retail): Act as the main point of contact for employee relations issues in a retail setting, addressing employee concerns, providing guidance on company policies, and fostering a positive and respectful work environment. Manage conflict resolution, mediation, and improve employee engagement.
• Investigations: Conduct comprehensive and impartial investigations into employee complaints, workplace incidents, and potential violations of company policy. Document findings and work with management to implement corrective actions as needed.
• Unemployment Claims: Manage and respond to unemployment claims by gathering necessary documentation and ensuring timely, accurate responses. Work with legal or external partners to handle disputed claims, ensuring compliance with applicable laws.
• Training and Development: Coordinate and facilitate training for managers and supervisors, some trainings through the e-Academy platform, ensuring that mandatory training is completed on time. Provide ongoing support and guidance to ensure compliance with all training requirements.
• Create Termination Letters and Send Unemployment Information: Draft and send termination letters as needed, ensuring they are clear and accurate. Provide employees with necessary unemployment documentation and assist with the transition process.
• Benefits Administrator: Administer employee benefits by managing enrollments, benefit changes, and terminations, while providing timely support and assistance to employees with benefits-related questions and concerns.

• Performs other duties as assigned.

QUALIFICATION REQUIREMENTS:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 3 years of experience in HR, with a focus on employee relations, performance management, and compliance.
• In-depth knowledge of labor laws, workers' compensation, OSHA regulations, and employee relations best practices.
• Experience managing unemployment claims and administering leave of absence programs (FMLA, PFML, accommodations).
• Proficient in HRIS systems and training platforms such as e-Academy.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage sensitive situations with professionalism and discretion.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally stoop, kneel or crouch.  The employee is frequently required to stand and walk. The employee must be able to talk and hear.
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.  The use of computer programs for long periods of time is required for this specific job.
• The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May on occasion be required to travel to local stores in Massachusetts.
• The noise level in the work environment is usually moderate.

AMERICANS WITH DISABILITIES ACT

Morgan Memorial Goodwill Industries, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

     This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.