Lead Retail Supervisor, TD Garden

Delaware North Sportservice is hiring a full-time Lead Retail Supervisor to join our team at TD Garden in Boston, Massachusetts. As a Lead Retail Supervisor, you will be responsible for supervising and training retail team members while maintaining retail standards, policies, and procedures. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

• Provide leadership and operational oversight for multiple retail locations, serving as the primary point of contact for Retail Supervisors while coordinating staffing assignments
• Monitor sales performance and identify opportunities to increase revenue while enhancing the guest experience
• Support promotional programs, seasonal merchandising initiatives, and product launches to drive business results
• Oversee inventory activities including stock replenishment, merchandise transfers, organization, and monthly counts
• Ensure compliance with point-of-sale procedures, financial controls, and operational standards across the store, conducting audits to verify adherence to merchandising, cleanliness, safety, and loss prevention requirements
• Prepare operational reports, communicate business updates to leadership, and assist with store reset execution while analyzing business performance and inventory trends to support informed decision-making and operational efficiency
• Other duties as assigned by management

• Minimum of 1-2 year of supervisory experience in a customer service or retail environment 
• Previous experience working with point of sale system required
• High school diploma or GED required

• Ability to lift up to 50 pounds
• Constant standing, lifting, climbing, and repetitive motions