Managed Services Department Manager

The Managed Services Department Manager will be responsible for managed services business planning, product delivery, sales and revenue goals, business development support and thought leadership for Bala’s Technology Managed Services Group under the greater Technology business practice.

The Department Manager will take accountability and ownership of the firm’s Managed Services client profitability and quality in conjunction with the Technology group’s managers and other practice group leaders.

Primary Responsibilities include:

Technology Managed Services
- With support from the Technology group’s managers, create the initial Technology Managed Services product offering, pricing strategy, go-to-market strategy and delivery format.
- Develop Bala’s Managed Services dashboard and tracking deliverables
- Grow Bala’s managed services business across all regions served and incorporate security, AV, Wi-Fi and other reoccurring services into the managed services practice.
- Provide Project and Management oversight on all Managed Services related projects
- Develop long-term staffing plans to focus on managing key projects and accounts as the team grows.
- Provide value across the Bala offices as a technical and leadership resource
  - Interact with other practice groups and enterprise senior management on vertical market strategic issues
  - Provide QA/QC on Technology related projects.
  - Assist project managers on design and documentation across all of Bala’s vertical markets (mission critical, hospitality, etc.)
- Coordinate staffing schedules and workload management
- Perform quality control and acceptance on deliverables and services provided
- Based on availability while the managed services offering is developed and marketed, support existing clients by providing security subject matter expertise, site surveys and needs assessments.
Business Development and Sales
- Cultivate and build strong Managed Services relationships
- Participate in marketing and business development meetings, attend industry events and act as an external subject matter expert.
- Develop Managed Services clientele to increase project sales cycle possibilities
- Generate leads, garner RFP’s, write proposals, and participate in interviews and marketing presentations.
Business Planning and Staffing
- Collaborate with Technology Group managers to develop Managed Services sales, profitability, staffing and overhead goals and costs.
- Meet regularly to assess current Managed Services business profitability and growth and adjust the business and staffing plans.
- Assist in the development, retention, and hiring of new staff to support Managed Services market growth
- As staffing is added to the Managed Services team, complete annual performance reviews for your staff, with regular interim follow-up on performance.
- Establish technical growth goals for each staff member and help them achieve those goals.
Personal Skills / Career Growth
- Continue to maintain current certifications.
- Maintain learning opportunities and obtain additional credentials that support Bala’s vertical market goals.
- Identify areas to become a subject matter expert and develop alternative service offerings.

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