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A warm smile says welcome home. Since 1900, The Lenox has been a beloved Back Bay landmark—an independent hotel known for its character, creativity, and genuine hospitality. We empower our team to surprise and delight guests in thoughtful, memorable ways. For many travelers, The Lenox becomes their home in Boston, and our team is at the heart of that experience.
We’re seeking a full-time Night Auditor to join the Front Office team. As the Night Auditor, you will create a welcoming environment for all who come to our lobby during the overnight hours, ensuring our guests’ experience is not just good, but GREAT!Â
Key Responsibilities:
- Deliver an exceptional guest experience from check‑in to check‑out, ensuring every interaction is warm, efficient, and memorable.
- Enthusiastically provide guidance on the hotel’s amenities including our three restaurants.Â
- Anticipate guest needs and proactively resolve questions or concernsÂ
- Complete nightly audit procedures, balancing daily transactionsÂ
- Report on the nightly operational happenings to appropriate departments
- Maintain an energetic, organized, and engaging lobby environmentÂ
- Assist the security, housekeeping and restaurant teams to deliver seamless service
Requirements:
- Excellent verbal and written communication skills in EnglishÂ
- A customer‑focused mindset and comfort interacting with the publicÂ
- Ability to work overnight hours
- Some college coursework preferredÂ
- Bilingual skills are a plusÂ
- Prior hospitality experience specifically at a hotel’s front desk.Â
- Proficiency in Microsoft Office; experience with OPERA is a plus.
- Ability to lift to 25 lbs. and stand for up to six hours at a time.
Benefits:
- Affordable medical, dental, long & short-term disability, AD&D
- 401k plan with generous match
- Free meals
- Discounted parking available
- Salary range: $28-30 per hour
Overnight Hours; 11pm - 7am
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