At 2Life Communities, every apartment represents more than housing—it’s a place where residents can feel safe, supported, and at home. As an Occupancy Specialist I, you play a key role in making that possible, helping residents navigate the path to stable housing while ensuring our communities remain compliant and well-managed.

In this highly people-focused role, you’ll serve as a vital connection between property management, resident services, and our diverse resident population. You’ll guide applicants and residents through the leasing and recertification process with clarity and care, ensuring all compliance requirements are met while creating a welcoming and respectful experience for everyone you support.

Your work will balance precision and compassion—managing occupancy and leasing activities, maintaining accurate documentation, and supporting day-to-day site operations as needed. At the same time, you’ll build meaningful interactions with residents, helping them feel informed, valued, and confident throughout their housing journey.

This is more than an administrative role—it’s an opportunity to combine attention to detail with a strong sense of purpose, making a real impact in a community that values inclusion, respect, and stability.

ESSENTIAL JOB FUNCTIONS

HUD and LIHTC Recertification Processing: Schedule, interview, and recertify current residents in a timely manner in accordance with program requirements.
File Management: Maintain complete, accurate, and audit-ready resident files.
Waitlist Management: Contact waitlist applicants, schedule and conduct tours, and regularly update waitlist records.
Complete move-in and move-out certifications and related processing.
Provide assistance to residents and applicants with required forms and verification processes, as needed.
Process and follow up on resident rent payments and related documentation.

OTHER DUTIES AND RESPONSIBILITIES

Monitor Travelbank and troubleshoot missing documentation with the team.

KNOWLEDGE, SKILLS & ABILITIES

Minimum of one (1) year of experience in property management, preferably in affordable housing or residential communities.
Proficiency in Google Workspace(Docs, Sheets, Drive, Gmail, Calendar), and MS Excel. Experience with, or the ability to quickly learn, property management, waitlist, database, and compliance software; experience with Yardi is a plus.
Strong organizational skills and attention to detail.
Strong interpersonal and communication skills; ability to work independently with minimal
supervision while also collaborating effectively with team members.
Ability to prioritize workload to meet deadlines.
Bilingual in English/Russian or English/Chinese preferred.
Ability to maintain confidentiality and handle sensitive information professionally.
Comfortable working with a diverse population, primarily seniors, in a residential setting; prior experience preferred.
COS, LIHTC, and Fair Housing experience preferred; willingness to obtain required certifications with employer-provided training.

Beyond the Paycheck: Why You’ll Love Working Here:

We don’t just offer a job; we invest in your entire life. Our "Total Rewards" package adds an extra 27% to 30%+ in value on top of your base salary.

Comprehensive Health: Premium Medical, Dental, and Vision coverage for you and your family.
Future-Proofing: 401(k) retirement planning and employer-paid Life, AD&D, and Disability insurance (Short & Long Term).
Rest & Recharge: Generous paid vacation, official holidays, plus 2 floating holidays to use whenever you need a break.
Family-Friendly: Inclusion for your "+1" and dependents, plus Pet Insurance for your furry family members.

The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.

We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

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